Someone on FB said it went from docsis3.1 to 3.0. the down light is supposed to be blue. Randomly moving the modem a certain way I can get it blue but only a few seconds. It's also making my speeds almost dial up speeds. Is there a way to fix it?
If you move it and it changes behaviour, that's some sort of bad mechanical contact. Cabling, socket.
If the it's connected with coax, make sure the cable is screwed all the way in. I doubt turning it off and back on won't do anything, but it doesn't hurt to try
Probably a bad modem or bad ethernet cable
It should be blue if it’s bonded with all carriers to make docsis 3.1. Could be the modem could also be a RF issue assuming you’re in a HFC network.
Could be a firmware update that they may have pushed out. Have you tried calling your carrier?
Have you logged into the modem to check the error logs for reoccurring errors and also check the signal level screen for Uncorrectables.
We used to have a modem like that. Our upload was green but the download was blue. It’s just if they offer 3.1 in ur area that supports it. If not will be green. Will still work like normal. What Xfinity told me.
Flashing On Not applicable — icon does not flash. Green: Power is properly connected. Scanning for a downstream (receive) channel Internet connection. Green: Downstream channel is connected in DOCSIS 3.0 mode. Blue : High-speed Internet connection with downstream channels in DOCSIS 3.1 mode. Scanning for an upstream (send) channel Internet connection. Green: Upstream channel is connected in DOCSIS 3.0 mode. Blue: High-speed Internet connection with upstream channels in DOCSIS 3.1 mode. Scanning for an Internet connection. Green: Cable modem is connected to the Internet. *Blue - Indicates DOCSIS 3.1 operation (high-speed Internet access) which may not be available in all locations. Check with your service provider for availability in your area
If you've already doubled checked the coax connections being nice and tight, call your isp. It's almost certainly a signal level issue or something else on their end.
Are your speeds poor?
Who cares about lights I just care about the end result LOL
If you have a spare coax cable that you can use for testing (even if it is a short one), try swapping it out, and see if your blue lights come back on.
I've had borderline / intermittent coax cables in the past.
Reset it
Cancel the service and get Fiber optics.
My ISP did tell me today that there was an outage and that they are working quickly to "fix" it but if they aren't in the area "fixing" it where would they be fixing it?
Envy
all 34 comments