Someone on FB said it went from docsis3.1 to 3.0. the down light is supposed to be blue. Randomly moving the modem a certain way I can get it blue but only a few seconds. It's also making my speeds almost dial up speeds. Is there a way to fix it?

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[–] [S, B] 1 point 2 years ago (2 children)

I just did and saw the software update failed and a bunch of event types that I have no clue what they mean.

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  • [–] [B] 1 point 2 years ago

    Try going to the manufacturers support website and downloading its newest firmware onto a computer and manually updating it. Id download it from my phones internet but you could use someone else’s network.

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  • [–] [B] 1 point 2 years ago (1 child)
  • [–] [S, B] 1 point 2 years ago (1 child)

    I guess that is by pressing that small reset button? If so I already did that twice. If it isna software update issue, it fails either way

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  • [–] [B] 1 point 2 years ago (1 child)

    I meant inside the modems software.

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  • [–] [S, B] 1 point 2 years ago (1 child)

    Ok so how would I do that then?

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  • [–] [B] 1 point 2 years ago (1 child)
  • [–] [S, B] 1 point 2 years ago (1 child)

    No where in there is there a reset. I've looked but anyway I have a tech coming to look at it on Saturday. Hopefully he can fix it or at the very least if he has modems on hand go back to renting

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  • [–] [B] 1 point 2 years ago (1 child)
  • [–] [S, B] 1 point 2 years ago (1 child)

    Yeah using the web manager doesn't have anything for a reset

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