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I stopped eating there a year ago when I found out they were charging me about 50% more for not using their app.
the one here remodeled awhile back to basically a drive-thru, door dash, and mobile app kitchen. dine-in and take-out is a nuisance to them. 10-15 minutes to get an order taken, that long again to get it. the counter and dining room have been designed to absolutely discourage those customers from even wanting to come inside at all.
The new ones around me are all like that. No drink station, no condiments, not even a napkin dispenser. The kitchen, which used to be open so you could see the activity, is blocked by a wall, so you have no idea what is happening back there. There is NEVER anyone at the registers, and if you want to order, youbhave to wait until someone hidden in the back happens to look out and notice that someone is waiting to order.
Its obvious that they are getting ready to go fully robotic soon, and when they do, you wont have the ability to see how few people are in the back.
Yep. I don't go often anyhow but won't anymore as they don't even seem to take orders. You gotta use a kiosk and I refuse to waste my time doing that when a cashier could ring me out in 15 seconds. And definitely never installing an app.
I hadn't been to a McD in ages, but I took my niece and her friend to an event and they wanted to stop there. It was the most dystopian eating experience I ever had.
The interior was all off white and sterile (emotionally). There was no counter service, you ordered through a gigantic kiosk. Food took forever. As you said, the drive in and DoorDash seemed to be dominating the customer base. There were maybe 2 other tables in use during dinner rush.
The funniest/saddest part to me, was it sounded like there was maybe just 1 employee in the kitchen, and at any given time, either a manager was yelling at them or a machine was beeping out orders, I'm assuming from the kitchen timers going or orders coming through. So the whole time we're waiting, which was a decent amount of time, I'm picturing this lone teenager being yelled out by a lineup of a middle age dude and a parade of machines.
Food came out cold and not great, but about what I expect from McD's, which is why I don't like to go there. The kids just each got a Sprite and fries, which we could have gotten anywhere else...
I honestly don't care all that much that the food is standardized to such a degree, that's it's made out of strange industrial processes, or even that it's always cold when all the other fast food places seem to at least have warm food. It's that no matter what I get, I always feel like I've never actually eaten anything. My stomach always feels as empty after I've eaten there. I eat a decent amount of not great for me foods, but McDonalds is the only thing that consistently feels so devoid of any nutritional value whatsoever. It just blows my mind every time.
Ours burnt down, when they rebuilt it, they just didn't put an inside location at all. It looks like a storefront, but you can't open the front door. There are no tables, there is no play place, just a drive thru and Uber eats / DD / McDonald's app pickup area. If you're on foot, you can go fuck yourself I guess.
Aside from it already being shit to eat at a McDonalds to begin with, what sad life must one lead to order McDonalds home, when they could order anything else from the local burger, pizza, asian, kebap, etc. place for the same price in better quality and quantity.
Yeah, I would always cringe whenever I saw people ordering food in person and not using the app.
It just shows front-and-center how abusive the relationship between businesses and customers is. Like, all of the employees knew you were getting ripped off but none of them told you anything about it.
It's fucked.
I don't blame the employee; they're not paid enough to give a shit.
I'm aware the app has cheaper deals. I'm also not willing to enter a binding arbitration deal with them to save a few bucks. I just don't eat there.