They haven’t had my business in years. Too bad I can’t extra avoid them.
Same. The number of boycotts I can't join because I was already avoiding the company is really saddening lately
Do you know of a reputable list of decent companies I can look for in the US as a leftist? I am kind of feeling like a doomer these days.
I've ranted about it before but I feel like every organization is awful or is on the precipice of either becoming awful or being acquired/obliterated by an awful competitor.
Most times I've recently needed something I've felt like literally every option of company was terrible and I don't have the energy for it anymore.
I go there only because they are the cheapest of the three places I can go to get lunch from work. I would never advocate for them though. The entire experience is ass from the service to the food.
Besides that if you need ai to monitor your people to make sure they're being polite you've already lost. Maybe work on making working there not an absolutely miserable experience.
Great call management, that'll make your food taste better.
Seriously, that's the easiest fast food chain boycott.
I literally have not stepped inside of a BK in over 10 years. Not for ethical or boycott reasons. I just got tired of having stomach pain every time I ate there. They have the worst food of any restaurant fast or not. Their fries left a weird waxy dry taste in my mouth and their “burgers” felt like a stack of wet paper towels.
How people can still eat there is mind boggling.
Why not just have the AI say please and thank you at every possible opportunity on a loudspeaker?
If an AI can scam old people out of their retirement I dont understand how the drive through attendant isn't just replaced with an AI yet. I know easy to trick and all that but that's the one job most people hate at fast food. Add like 5 speakers so people can place 5 orders at once and then have the person go to work making food instead of taking orders.
Oh they're trying. Experiments have made so many mistakes.
I saw a story recently where a guy spent some time with a customer service chatbot, and ended up convincing it to give him 80% off, and then ordered like $6000 of stuff.
LLMs just don't produce reliable/predictable output, it's much easier for the user to get them to go off the rails.
Hurray for the increasing creep of the surveillance industry!
Employees will be much happier having their every word monitored to ensure the right amount of flair!
“Welcome to Costco, I love you”
That’s it! I’m going to Carl’s Jr instead.
Fuck you, I’m eating!
You didn’t even say thank you.
Say thank you for what? Listen if it comes out naturally for some reason it's fine, but the forced thank you, please, my pleasure, yessir, yes right this way master, etc etc is cringe af.
Turns out, the major use case for AI is surveillance analysis for those who don't care too much about false positives.
I don't recall ever caring in the slightest if an employee says "please" or "thank you". Of course I like politeness, but those terms aren't necessary for it.
I prefer to be the one saying please and thank you. They're providing a service to me, not the other way around. As for my money, we both know most of it is going to the owner.
I don't want to be recorded when I order food. Your employee may have signed an agreement. I didn't.
Even more horrifying: employees are forced to wear headsets that constantly whisper BS in their ear while surveiling them.
This sounds like the kind of thing that will simultaneously induce paranoid delusions while also kind of validating them. Don't service workers go through enough already?!
I hate living in a dystopian novel.
the people who don’t know what’s it like to work in the service industry will get mad when someone doesn’t thank them. Those people deserve soggy food.
How much are they paying for this privilege? I cannot see this being worth any investment.
Normal software can do this. Doesn’t need to be ai.
But normal software doesn't make line go up 3000%, you understand
How much you want to bet it’s just normal software branded as ai?
Just a few tweaks
Why would you want something that is simple, energy-efficient, fast, and reliable... when you can use AI and have none of those things?
Please go fuck yourself. Thank you.
That should meet the requirements.
Possibly one of the worst workplace uses for AI. Dystopian 100%.
Gross
BKs biggest problem isn't customer service, it's the fact that it costs 50 fucking dollars or more to feed a family a single, low-quality meal.
If they want to survive, they need to dramatically cut costs, not dump millions into expensive AI tools that are going to increase employee turnover rates and waste even more money.
Employees being polite isn't going to convince anyone that paying an extra $2.50 for a burger is worth it.
Repeat the required phrase, worker!
They should make it so that the customer says please and thank you instead. They're literally the one's asking for the service. I think its only polite, personally.
Putting aside the shitty micromanagement, why does this require AI? There are plenty of simple transcription softwares, especially if you're just monitoring for keywords, that would be infinitely cheaper.
AI is the new "blockchain"
Literally there's no need for AI to do that sort of surveillance
As someone with experience in hospitality: you know what? Use it. But not on the staff, but on the customer. +15% price and fat tips automatically if they don't say either. God, I hate rude people.
Yeah, because the main thing keeping me from eating at Burger King is whether or not the employees greet me and use “please” and “thank you.” That’s the hard line they keep failing, absolutely.
I get the strong impression the company already sunk costs into AI (as so many others did) and this was just an idea brought up to justify it retroactively.
Surely micromanaging your employees will turn the company around...
Gross, I will continue not eating at BK
I'm 99% sure that this won't be used for that, but to bust unions and union attempts.
The less professional and more stoned sounding the fast food worker, the more I'm willing to go to a place.
If you're gonna pay minimum wage your employees should at least be vibin.
They haven't already replaced all their employees with kiosks?
I assume the employees in the kitchen have to yell pelase and thank you after someone orders through the kiosk.
Like the places where everyone has to yell welcome when someone enters. I turn around and go somewhere else when that happens.
"We did it, Patrick! We made a technological breakthrough!"
A place for all those who loathe AI to discuss things, post articles, and ridicule the AI hype. Proud supporter of working people. And proud booer of SXSW 2024.
AI, in this case, refers to LLMs, GPT technology, and anything listed as "AI" meant to increase market valuations.