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[–] 274 points 1 year ago (50 children)

This isn't an AI problem. This is a "most humans are assholes" problem. How hard is it to say "Oh, you don't have what I need? That's too bad. Can you please cancel my subscription?"

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  • [–] 254 points 1 year ago (15 children)

    It’s absolutely an AI problem and it’s an asshole problem. It’s an asshole problem exacerbated by shitty AI.

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  • [–] 102 points 1 year ago (12 children)

    Before it was via search engines.

    I was working support for a multinational tech company, customer: "I searched for your support number and I rang them and they scammed me, you guys are shit".

    Turns out they clicked on the top result that was SEO'd to shit to catch these types of people that can't think for themselves.

    So not just assholes, but also tech illiterate folks that trust the first thing they read.

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  • [–] 47 points 1 year ago* (11 children)

    You're blaming the victim for being an idiot instead of the root cause.

    The entire world is covered in a layer of mis- and disinformation to separate people from their money.
    That's the problem.

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  • [–] 46 points 1 year ago* (10 children)

    No, I "blame" victims who are assholes about it by taking their shame and loss of pride and taking it out on tech support.

    I would sympathise with those that admitted they made a mistake and were looking for real answers

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  • [–] 25 points 1 year ago

    There are two victims. The illiterate who get taken advantage of by malicious actors gaming the results and your company whose tech support center has to deal with the victims shame and distress and the reputational impact that your company faces from scammers impersonating you.

    There is actually a third victim and that’s the rest of your customers who have to pay higher rates for services to cover the losses due to fraud.

    The bad guy in this scenario isn’t any of the victims but if the two victims don’t have empathy for each other, ultimately the bad guys are empowered to further steal.

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  • [–] 69 points 1 year ago (6 children)

    It’s both. People are misusing AI at the encouragement of companies who want to sell it.

    What people want is factually correct information. AI doesn’t deliver this, what it delivers is competently presented and easily understood words which may or may not be correct.

    Unfortunately, many people don’t understand how AI works so they don’t realize that they’re using the wrong tool for what they want to accomplish.

    The reason AI is part of the problem is that it contributes to the spread of misinformation.

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  • [–] 34 points 1 year ago (8 children)

    It's an AI problem. We know people are stupid. However, people selling AI garbage tell them it's intelligent, when it really isn't. It is trained to speak confidently and people believe it. It's why con(fidence) men work.

    The people pushing these products know some people won't understand it, and they know they'll take what it says at face value, and they fight to push this idea too. They are creating this situation on purpose. If they were responsible they'd be very forward with the limitations and try to ensure even the most gullible of people are skeptical of what it writes. They don't even try to do this though. They create a situation where this happens to pad their own pockets.

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  • [–] 25 points 1 year ago (1 child)

    I just can't understand why it got to the point of her sending screenshots. Is this the guy not giving a refund or does this person think that he's lying and she wants the map he's "hiding".

    I'd assume it's the idiot sending ChatGPT screenshots.

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  • [–] 17 points 1 year ago

    The person complaining thinks the proprietor is scamming people, and (apparently) ChatGPT, by falsely advertising what products are available.

    Idiot: You lied about your product! MapGuy: Where did you see that (on my website)? Idiot: ChatGPT screenshot

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    [–] 153 points 1 year ago

    Solution is simple. Since she doesn't seem to think that AIs hallucinate, just tell her to have an AI generate the maps she needs.

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  • [–] 105 points 1 year ago (9 children)

    Ha! Humanity is cooked, not because the AI will take over, but because we'll just hand it control 🙄

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    [–] 78 points 1 year ago* (last edited 1 year ago) (14 children)

    Fuck AI, but also... A subscription for maps?

    Edit: to clarify, my then-precaffeinated brain thought this meant for a single map at a time (like a PDF), not something that gets continuously updated

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  • [–] 133 points 1 year ago (6 children)

    If you want a bunch of data no one else has, you’re entitled to charge for it. From looking at their site, they’re a historical/statistical map provider which is data that you won’t find through Google/Apple/OSM’s public data.

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  • [–] 25 points 1 year ago

    Yes, there's some old stuff archived out there for free, but it's very limited and hit or miss. People who have collected a decent digital archive of things you would have found in a library decades ago deserve to make some money for their service.

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  • [–] 31 points 1 year ago* (last edited 1 year ago) (5 children)

    Not really a new thing. Before GPS was in everyone's pocket, you had to get specialized devices. The companies that made those generally gave you 1 free World Map download (or in some cases only your region for free), but future updates or expansions to it would cost a non-trivial amount.

    I'm honestly surprised that one of the big players hasn't tried to offer some sort of premium map subscription now that I think about it, though.

    ETA: also, physical maps and atlases could be purchased on subscriptions through mail-in stuffs before the internet

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  • [–] 21 points 1 year ago

    Mapquest was revolutionary for offering free driving directions where previously that cost money and was usually only worth paying for on major road trips. Google took that and supercharged it by offering free directions on your phone, joining a growing list of products where they took something that used to cost money and offering it for “free” in exchange for all your information.

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    [–] 59 points 1 year ago (6 children)

    I know a university professor who has had this kind of interaction with a student who claimed that they had graded an exam wrongly because ChatGPT gave a different answer. The STUDENT called the PROFESSOR a liar because AI gave a different answer...

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  • [–] 22 points 1 year ago (1 child)

    When I was in school I called my teachers liars/misinformed/uninformed all the time. I just didn't have chatgpt to summarize why, so I actually had to read a book if I wanted to make that claim and back it up. There's nothing wrong with disagreeing with your professor, you shouldn't trust anything that anyone says blindly, ESPECIALLY FUCKING CHATGPT

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    [–] 47 points 1 year ago* (1 child)

    Reminds me of a cartoon of two guys in a bar and one says, "Oh yeah, like you know more than the Internet!"

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  • [–] 39 points 1 year ago (1 child)

    I remember reading about the same thing with authors being given as sources for papers they never wrote.

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  • [–] 20 points 1 year ago (13 children)

    And now their site is down.

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  • [–] 14 points 1 year ago (12 children)

    No it isn't. I just checked and it loaded fine.

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  • [–] 11 points 1 year ago

    I'm confused, why not just refund her and be done with it? Then again, it's possible they offered but the customer was still angry they didn't have something.

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