1564
A Very Normal Interaction (pawb.social)
submitted 1 year ago by [M] to c/fuck_ai@lemmy.world
112 comments fedilink hide all child comments
 

Source (Threads)

you are viewing a single comment's thread
view the rest of the comments
[–] 254 points 1 year ago (15 children)

It’s absolutely an AI problem and it’s an asshole problem. It’s an asshole problem exacerbated by shitty AI.

  • permalink
  • fedilink
  • source
  • parent
  • hideshow 15 child comments
    •
  • [–] 102 points 1 year ago (12 children)

    Before it was via search engines.

    I was working support for a multinational tech company, customer: "I searched for your support number and I rang them and they scammed me, you guys are shit".

    Turns out they clicked on the top result that was SEO'd to shit to catch these types of people that can't think for themselves.

    So not just assholes, but also tech illiterate folks that trust the first thing they read.

  • permalink
  • fedilink
  • source
  • parent
  • hideshow 12 child comments
    •
  • [–] 47 points 1 year ago* (11 children)

    You're blaming the victim for being an idiot instead of the root cause.

    The entire world is covered in a layer of mis- and disinformation to separate people from their money.
    That's the problem.

  • permalink
  • fedilink
  • source
  • parent
  • hideshow 11 child comments
    •
  • [–] 46 points 1 year ago* (10 children)

    No, I "blame" victims who are assholes about it by taking their shame and loss of pride and taking it out on tech support.

    I would sympathise with those that admitted they made a mistake and were looking for real answers

  • permalink
  • fedilink
  • source
  • parent
  • hideshow 10 child comments
    •
  • [–] 25 points 1 year ago

    There are two victims. The illiterate who get taken advantage of by malicious actors gaming the results and your company whose tech support center has to deal with the victims shame and distress and the reputational impact that your company faces from scammers impersonating you.

    There is actually a third victim and that’s the rest of your customers who have to pay higher rates for services to cover the losses due to fraud.

    The bad guy in this scenario isn’t any of the victims but if the two victims don’t have empathy for each other, ultimately the bad guys are empowered to further steal.

  • permalink
  • fedilink
  • source
  • parent
  • [+] -16 points 1 year ago (8 children)

    i blame victims

    Yes, we established that.

    ... contingent on their attitude

    That's fine, it doesn't negate my point.

  • permalink
  • fedilink
  • source
  • parent
  • hideshow 8 child comments
    •
  • [–] 21 points 1 year ago (2 children)

    I think they're blaming the victims for being assholes, not for being victims.

    Just because you've been hurt doesn't mean you get a free pass to be a jerk.

  • permalink
  • fedilink
  • source
  • parent
  • hideshow 2 child comments
    •
  • [–] 7 points 1 year ago (4 children)

    Ooh, so virtuous of you to defend the helpless...

  • permalink
  • fedilink
  • source
  • parent
  • hideshow 4 child comments
    •
  • [+] -9 points 1 year ago (3 children)

    As opposed to licking the boots of anyone with a slight level of power?

    Every time.

  • permalink
  • fedilink
  • source
  • parent
  • hideshow 3 child comments
    •
  • [–] 5 points 1 year ago (2 children)

    Ah, I see where you're coming from now. No, you don't have to glaze me to get the support that you need, but you sure as hell don't get to verbally abuse me because you made a mistake and are too much of an narcissistic asshole to reflect on that mistake.

  • permalink
  • fedilink
  • source
  • parent
  • hideshow 2 child comments
    •