Nobody fucking knows how anything works. Nobody knows who is supposed to know. Your boss pays $300/hr for a consulting firm to send another fresh-out-of-college-kid to tell you why the system you bought from a vendor who has produced exactly zero application guidance is malfunctioning, and that kid will spend the next two weeks learning how the damned thing works right alongside you.

This has been my life implementing the latest edition of RightAngle for the last two years. Just a stack of expensive third-party 20-somethings saying "Ah, fuck, never seen that before, let me get back with you in a week."