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This is seriously the only question that needs to be answered. Well, that and what the "previous incidents" means.
Of course, we won't get any answers until it plays out in court, and even then it'll probably be settled quietly with no details released.
Usually I'm against speculation in the news. But in this case, I feel like reporting "An employee told him that they were aware of the 'problem with the toilet' since there had been previous incidents, the lawsuit says, without diving into further details about the explosion" just doesn't go far enough.
If the company won't provide an explanation, I say get ridiculous with it to force a response. Something like "some speculate the cause of the explosion to be linked to diarrhea allegedly caused by Dunkin's new MIGHTY MACCHIATO." Print that and let them correct you.
I've never thought of applying Cunningham's Law to social situations before. I like it, but I can already see the disaster looming if it becomes commonplace.
I will say the machiato is what made my toilet explode as well