Unpopular Opinion
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Does it not bother you that your experience in the store is made worse because these same companies demand we take care of mobile/delivery orders before helping customers inside?
It bothers me a bit, but you're blaming the wrong person here. The problem isn't the person using a valid service. The problem is the capitalist machine treating people like shit. The stores having awful inventory management software or over burdening employees is not the customers fault.
I talk often with the pick up and go crew. They like their job and seem to be treated reasonably well given the late-stage capitalism we're all living in. If I found out they were miserable I wouldn't order anymore. I do find out about flaws in the system and do what I can to remedy that on my end.
I can almost guarantee you they're lying.
I have several regulars that always praise me for always being polite and helpful and nice. What they don't know is that if I didn't act that way I'd be reprimanded or fired for "not having a good attitude at work"
You're not wrong that it's the companies fault I'm understaffed but it is definitely the customers fault that I'm overworked.
Like if you walk into a super busy restaurant that's clearly understaffed, why would you stay? Why would you not go somewhere else? It would be faster for you and make the employees day that much easier.
But people would rather stand in line for half an hour which just makes everything worse for everyone.
Sounds like you need a different job, you work in a awful environment that you recognize is a problem so why do you stay? I'm in the industry and if it's such a problem I would leave, it's not like kitchen jobs aren't always available
This is the real answer here. The pandemic showed food/retail industries that they can get by with a skeleton crew and still make profits. Oh? What's that? Our employees are suffering levels of burnout at an unprecedented level? Fuck em we're still making money.
Add to that customers getting pissed at a store for being short staffed and taking it out on the overworked employees instead of standing in solidarity and having some common fuckin decency
THAT's the lead on this story - if it were implemented differently it could be much better, expanding people's choices without taking away existing ones. It's like those amusement parks where if you pay extra on top of the already exorbitant rates to begin with, you can cut in front of the line, so rich people can make "the poors" stand there, literally at the very front of the line, for hours on end as those who pay extra cut in front of them. Thus even if the price of a regular ticket were to remain the same, what you get in return takes a nosedive in quality, essentially taking something away from you, compared to the way it was before. (Okay so I never go to such parks, I am far too cheap for that, that's mostly just how I imagine it would be:-)
I've seen restaurants that refuse to pay their workers (cough Chipotle cough) get short staffed and literally shut down their in-person service, so if you show up at the door, the only option was to pay the extra fee for the "convenience" of the pickup option. Same food, same door you physically walk through, a register literally one foot away from the other one... but you need to pay more for the privilege.
It's all about the money.