Unpopular Opinion

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Mobile ordering and delivery have made food service objectively worse and if you use them I think you're pathetic. (lemmy.world)

submitted 1 year ago* (last edited 1 year ago) by [email protected] to c/[email protected]

77 comments fedilink hide all child comments

Working in food sucks in general. I would know I've been doing it for almost 14 years now. You drive to the store. You enter the store. You order your food. If there are any complications with your order you're told right then and there.

But I'll never forget the day my job introduced mobile ordering. It immediately made everything worse in almost every way. Customers ordering shit we ran out of, shit we no longer offer, setting the pickup time 5 minutes after placing the order then getting mad when it's not done on time. All this while we can't communicate with the customer at all until they arrive to find the order incomplete because we couldn't contact them to figure out what they wanted to do.

Then door dash became a thing and all those exact problems became even worse. It slows down the entire store to the point of disrupting the customers who came in to order.

Why the fuck would you go through a third party system to obtain food when you can just go get the fucking food

Basically if you use mobile ordering or a delivery service you're a big part of why food service has done nothing but get harder and more frustrating. And I do hold it against you.

Edit: I don't think lemmy understands how unpopularopinion is supposed to work...

Edit 2: Considering how many people clearly disagree with me and seeing how few upvotes this post has gotten, lemmy clearly has no idea how unpopularopinion works.

Glad to know the Reddit custom of ignoring that still lives on.

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[–] [email protected] 6 points 1 year ago (1 children)

It bothers me a bit, but you're blaming the wrong person here. The problem isn't the person using a valid service. The problem is the capitalist machine treating people like shit. The stores having awful inventory management software or over burdening employees is not the customers fault.

I talk often with the pick up and go crew. They like their job and seem to be treated reasonably well given the late-stage capitalism we're all living in. If I found out they were miserable I wouldn't order anymore. I do find out about flaws in the system and do what I can to remedy that on my end.

[–] [email protected] -2 points 1 year ago (2 children)

I talk often with the pick up and go crew. They like their job and seem to be treated reasonably well

I can almost guarantee you they're lying.

I have several regulars that always praise me for always being polite and helpful and nice. What they don't know is that if I didn't act that way I'd be reprimanded or fired for "not having a good attitude at work"

You're not wrong that it's the companies fault I'm understaffed but it is definitely the customers fault that I'm overworked.

Like if you walk into a super busy restaurant that's clearly understaffed, why would you stay? Why would you not go somewhere else? It would be faster for you and make the employees day that much easier.

But people would rather stand in line for half an hour which just makes everything worse for everyone.

[–] [email protected] 3 points 1 year ago

Sounds like you need a different job, you work in a awful environment that you recognize is a problem so why do you stay? I'm in the industry and if it's such a problem I would leave, it's not like kitchen jobs aren't always available