Unpopular Opinion

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Mobile ordering and delivery have made food service objectively worse and if you use them I think you're pathetic. (lemmy.world)

submitted 1 year ago* (last edited 1 year ago) by [email protected] to c/[email protected]

77 comments fedilink hide all child comments

Working in food sucks in general. I would know I've been doing it for almost 14 years now. You drive to the store. You enter the store. You order your food. If there are any complications with your order you're told right then and there.

But I'll never forget the day my job introduced mobile ordering. It immediately made everything worse in almost every way. Customers ordering shit we ran out of, shit we no longer offer, setting the pickup time 5 minutes after placing the order then getting mad when it's not done on time. All this while we can't communicate with the customer at all until they arrive to find the order incomplete because we couldn't contact them to figure out what they wanted to do.

Then door dash became a thing and all those exact problems became even worse. It slows down the entire store to the point of disrupting the customers who came in to order.

Why the fuck would you go through a third party system to obtain food when you can just go get the fucking food

Basically if you use mobile ordering or a delivery service you're a big part of why food service has done nothing but get harder and more frustrating. And I do hold it against you.

Edit: I don't think lemmy understands how unpopularopinion is supposed to work...

Edit 2: Considering how many people clearly disagree with me and seeing how few upvotes this post has gotten, lemmy clearly has no idea how unpopularopinion works.

Glad to know the Reddit custom of ignoring that still lives on.

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[–] [email protected] 2 points 1 year ago* (last edited 1 year ago)

THAT's the lead on this story - if it were implemented differently it could be much better, expanding people's choices without taking away existing ones. It's like those amusement parks where if you pay extra on top of the already exorbitant rates to begin with, you can cut in front of the line, so rich people can make "the poors" stand there, literally at the very front of the line, for hours on end as those who pay extra cut in front of them. Thus even if the price of a regular ticket were to remain the same, what you get in return takes a nosedive in quality, essentially taking something away from you, compared to the way it was before. (Okay so I never go to such parks, I am far too cheap for that, that's mostly just how I imagine it would be:-)

I've seen restaurants that refuse to pay their workers (cough Chipotle cough) get short staffed and literally shut down their in-person service, so if you show up at the door, the only option was to pay the extra fee for the "convenience" of the pickup option. Same food, same door you physically walk through, a register literally one foot away from the other one... but you need to pay more for the privilege.

It's all about the money.