this post was submitted on 04 Aug 2024
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We had more growth than we were prepared to manage and it was especially bad at the height of 2020 and the months following Al-Aqsa Flood. My understanding is it's much smoother atm, but yeah, it's a thing that happens. If you don't get a prompt response, consider other channels - the Instagram page for a branch in your state, even if it's not close, could be helpful.