obviously the best solution is to run an ethernet cable.
if one has coax cable already could use that with moca adapters.
also because its indoors and if there is a clear line of site, you could use p2p wireless bridge look at mikrotik wire, you could get close to 1gbs speeds.
have you asked the technicians as they are supporting it? and would know its setup.
with most home user connections, it would need to be configured for authentications, its not simply plug and pray.