Yeah no face id is great, it's so fast you tap the screen swipe up and you're immediately in, 0 hassle and you're protected. Send it back
Well answer it for yourself. For me it is. It’s a huge deal breaker. How about you?
A refurbished phone had typically been tested and works like new, regardless of where you buy it. I would return the phone, it doesn’t work the way it’s supposed to and it’s certainly not refurbished.
It would be really annoying
It would be a dealbreaker for me.
It’s hard to believe there is any good reason for that camera to not be functional if the phone is in good condition. I worry it’s indicative of a bad drop and other problems down the road.
Mine just randomly stopped working a few days ago on my 11 pm. The phone is otherwise in mint condition.
You might feel that it’s not a big deal but considering that you don’t have the option to use fingerprint, you’ll have to use your passcode every time and it’s not a generally good practice to keep putting in your password in public. Further FaceID enables a you to do the things way faster like Apple Pay and also a lot of apps allow you to use FaceID as a way to lock the apps. You’ll miss out on a lot of the features.
I don’t think you got what you paid for and therefore should return it.
Like my friend would say, "I paid for the item, I want the full experience"
100%. I once bought a refurbed iPhone with broken FaceID and I absolutely sent it back.
FaceID is honestly one of the best features on an iPhone. There’s nothing else as good out there that I’m aware of.
This iPhone FaceID is the best out there and it’s deeply integrated into many aspects of the phone that you’ll be missing out without even knowing. One thing that instantly comes to my mind is notifications glancing with Face ID. Like I usually have my phone on a stand on my desk while I’m gaming or working and when notification comes and my screen is locked, I can just glance to the phone to unlock and display the notification.
Could it be some aftermarket camera on the front that they put in there?
It’s most likely someone did an amateur screen repair and broke the cameras ribbon cable somewhere. There’s a plethora of sensors and it happens to be software locked to the phone at factory. So you can’t replace it and maintain full functionality. Due to this the person not only loses faceID functionality but they also lose the ability to use Apple Pay, or store information in the Secure Enclave chip like credit cards, tickets, insurance etc.
I am retired. Your 13 Pro would work just fine for somebody like me. During set up, I would have declined Face ID as unneeded so I would never have known.
Yes it’s a big deal , send it back
Pain in the ass to input a pin every time you want to use Apple Pay etc etc
Want a quick glance , you can’t you need to pick it up and enter the pin
Send it back
Apple does sell refurbished 13 Pros, they just don't have any in stock at the moment. It sounds like you bought a broken and used iPhone 13 Pro that looks okay, but I definitely would not consider it refurbished.
I would return it -- you'll need to enter a passcode any time you unlock the phone, open certain apps, using Apple Pay, etc. Face ID is essentially seamless in use and you would be missing out on the actual ease of using an iPhone with Face ID.
FaceID is not only to unlock your iPhone. The wallet, all the payment, the password, etc. All these features makes FaceID very useful. So, take the iPhone you have paid for.
It's like getting a pizza with no cheese.
They sell 13s for more than a year...
That’s a shame. For me Face ID is the best feature on iPhone compared to other phones.
If your purchase wasn’t advertised as Face ID not working is return it.
Return it. Very hard to resell down the line
Face ID not working likely means they used shitty parts to refurb
Honestly, Face ID is incredible so I wouldn’t settle for lack of it.
As for Apple, refurbished 13s do pop up sometimes, but you have to be quick. I managed to snag a refurb 13 Pro in September and it was like new.
Such a big deal breaker that I even upgraded my 13 pro max to iPhone 15 plus just because my Face ID was not working anymore
You are passing up on one of apples best features
I just don't like to pay money for "defect" or broken product. Moreover typing in pin everytime you want to use the phone is such a hassle you ended up set up an unsafe simple pin.
just return it, i only accept refurbish with minor stretch but full functional.
Dealbreaker if this were me. I’m one of those people that wants everything to work even if I don’t use it, because I paid for it. Now if it were free, or ridiculously cheap, maybe I could let it slide.
Face ID is too useful for me though, I could never have a phone without it, Apple or otherwise.
For me, Face ID is a major part of the Apple experience. It’s a must have.
Face ID is a pretty big part of the convenience that iPhones with Face ID provides.
Like others here, you didnt get what you kind of paid for. I would return it.
For me it would be a big deal. The depth camera is not only used for FaceID but also for awareness features (lowers volumes of alarms or doesn‘t let the screen dim as long as you‘re looking at your phone). It might also be used for Portrait Mode on the front camera but I‘m actually not too sure about that. The biggest issue with this is that you paid for a working phone but got a defective one. Also trust me when I say that FaceID is amazing and you stop thinking about unlocking your phone because it already is unlocked the second you look at it.
If you paid a very good price,and don't mind not having face ID than I would keep it.
Never used faceid and I’m doing fine
Return it. Face ID is a critical feature. Could lead to front camera problems too. Also means no Apple Pay. If you ever want to trade it in, it would fail diagnostics and you might not be able to.
If everything ain’t working I don’t want it
It is a big deal. Take it From someone who thought it wouldn’t be a big deal. The FaceId works in a way that with time you forget to notice it is there.
My Face ID on the X did that. It was in my pocket during a torrential downpour. It got wet, and had to be replaced. Fortunately, it was covered under AppleCare.
I love my TouchID
I just use a password lol
Dealbreaker for me. I love face ID. I am too lazy to write my password every time. I was also heartbroken when I realized that after iPhone X the touch ID is not a thing. But tbh I am going to return the phone if I were you.
Oh yeah it is bruh. But this is about your money's worth too. You better get a brand new ip13 than a refurbished ip13pro if you are really strict with your budget. Brand new is only the best deal.
Return it… Face ID is a game changer!!!!
Return it. You bought the phone. It’s not working 100%. And yes faceID is a huge deal. You’re gonna miss touchID every time you open your banking app, WhatsApp etc.
Send it back. Face ID is the least of your worries. If the camera has been tempered with by whoever sold it to you, you'll have a major privacy concern.
Not a chance would I keep it. It would immediately get returned.
I use faceID more than I ever thought I’d need to. For password filling, especially. Last April I had to replace the FaceID and thanks to Apple care+ and warranty a $300 charge was free.
I love Face ID and it’s miles better than Touch ID. I would hate typing in a passcode every time. If you got a good price and want to you can get the phone repaired to use face id
Honestly once you’ve experienced Face ID, the whole pin system feels so outdated and slow
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