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[–] 147 points 3 months ago

Bambu used to only remotely disable your printer if you didn't connect it to their servers. Then they sent a legal team to harass you if you tried to circumvent this restriction.

Now they remotely burn your house down.

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  • [–] 116 points 3 months ago* (last edited 3 months ago) (1 child)

    They're working on "something".

    Working on pointing out that Bambu Labs has known about the issue and failed to issue a recall. They just need the failure analysis lab report to prove that it is a design/manufacturing/QA defect so they can pin the responsibility on Bambu Labs.

    In the legal world, knowing about a problem and failing to fix it opens you up for punitive damages if that problem causes harm.

    Typically, if an damaging event happens and the manufacturer is found responsible, then they are only liable for the damage caused (i.e. the fire damage and printer replacement).

    If they are found to have known about this in advance and failed to fix the problem prior to it causing harm to the plantiff then the plaintiff can also seek punitive damage which are not limited to the damage caused and are instead a means of punishing the company for not taking responsibility and fixing the issue that they were aware of.

    This is why you see lawsuits resulting from tens of thousands of dollars of damages being awarded millions of dollars.

    As it turns out, it is a bad idea piss off a community of highly motivated individuals with the knowledge and technical skills to highlight your shitty business practices.

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  • [–] 66 points 3 months ago (2 children)

    Exactly right, which is why the hot McDonald's coffee lawsuit had such a high penalty. They were knowingly giving near-boiling coffee to their customers to avoid giving free refills, and knew about the dangers and burns caused to their customers for years.

    Punitive damages are the capitalist system answer to disregard for damages caused by products and business practices.

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  • [–] 94 points 3 months ago (5 children)

    I've really watched Bambu go from darling of the 3d printer community, to "yeah there's some issues but the results are just so good I still recommend them" to "Bambu is literally Satan"

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  • [–] 15 points 3 months ago* (1 child)

    What's amazing is it was fast. Like I was playing with my mk3s when they where first a thing, and now I'm thinking of retiring it for a core xy and bamboo has done the entire story arc.

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  • [–] 5 points 3 months ago (3 children)

    Build a Voron!

    • rabbid Voron owner

    Dig through my comment history and you'll see pros and cons of choosing to do so. If you like building and modding it's hard to beat. The build is pretty long, but you'll learn a lot.

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  • [–] 9 points 3 months ago

    I'll be honest. If it was me 7-10 years ago I would do it. Current me however gives away 3d printers to people (first one is free...) that don't fit my current needs. So for the next FDM printer it's probably going to be a Prusa Core One.

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  • [–] 4 points 3 months ago (1 child)

    They where never the Darling the hard cores I was here first crowd always hated them.

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  • [–] 12 points 3 months ago (1 child)

    Hardcore users don't get to pick the darling. Revenue does.

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  • [–] 3 points 3 months ago*

    Revenue isn't what defines a darling; it's about being universally loved and a popular choice. The one who is always topping youtube review lists as a best-buy. And especially when they started small and are still growing.

    Yes - that might in turn lead to becoming the dominant player with the most revenue, but the revenue is the result, not the cause.

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  • [–] 3 points 3 months ago

    the results are just so good I still recommend them

    It helps that other brands have become much more competitive in terms of feature set, pricing, and customer support! Perhaps they were ahead of the game in the past, but brands like Prusa, Qidi, Elegoo, Snapmaker, etc. are leapfrogging Bambu nowadays!

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  • [–] 49 points 3 months ago (1 child)

    Well that's awfully nice of them.

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  • [–] [S] 48 points 3 months ago (1 child)

    Steve is the GOAT. They've done this in the past for GPUs that melted/caught fire at the power connection port. They also replaced someone's PC that was lost in an unrelated house fire.

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  • [–] 9 points 3 months ago (1 child)

    Gamers Nexus is great content.
    They constantly seem to do the right thing. Like honest people wanting to report honest news, findings and research in depth to people transparently.

    Like Louis Rossmann, tho I prefer Steve & GN

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  • [–] 44 points 3 months ago (2 children)

    I'm trying SO hard not to be smug, but I sense a sort of vindication from staying FAR away from these (admittedly initially impressive) machines when I heard how locked down, cloud-connected, and appliance-like they were.

    "Somehow 'I told you so'. . . doesn't quite cut it."

    –Will Smith as Detective Spooner, "i-Robot"

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  • [–] 12 points 3 months ago

    Well feel smug i have had two and been the best printers I have ever owned. Well I purchase another probably not the way things are going but no regrets and keeping it till it stops working.

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  • [–] 25 points 3 months ago (1 child)

    WHAT

    Which models are affected???

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  • [–] 27 points 3 months ago (1 child)

    A1 model has multiple reports, I'm not sure about others yet

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  • [–] 8 points 3 months ago (1 child)

    And only recent ones or older ones too? I luckily don’t own an A1, but if other models are affected I might never use them again

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  • [–] 9 points 3 months ago* (last edited 3 months ago) (2 children)

    Pre-2025 ones. I have to check mine :-(

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  • [–] 5 points 3 months ago (1 child)

    Well fuck need to check mine then. Bought it used so I don't know if it's older than that

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  • [–] 5 points 3 months ago*

    Seen elswhere : it seems that it's due to high current with 110V. I am on 220V so it's less prone to default.

    It's the NTC component on the alimentation board.

    EDIT. No. The 220V is also prone to the issue :-(

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  • [–] 3 points 3 months ago (1 child)
  • [–] 6 points 3 months ago

    I bought mine straight from Bambu. Could smell burning electronics after 50p hours of use or so. Then it wouldn't turn on. No interaction whatsoever. Contacted support, had to dismantle and send a few pics. A quick video of me plugging it in and the results. Then they shipped me a new power board. Installed it and carried on. It was very obvious what part had failed. I was frustrated at first but all told, it was a pretty good experience.

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  • [–] 21 points 3 months ago (1 child)

    Finally got around to checking mine this morning, luckily I don't have the component

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  • [–] 3 points 3 months ago (1 child)

    Are there instructions on what to check? I have an X1C from May 2023. Would that be affected?

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  • [–] 14 points 3 months ago*

    bambu really stuck their dick deep in that beehive, didn't they...

    couldn't have happened to more deserving company.

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  • [–] 8 points 3 months ago
    [–] 8 points 3 months ago (2 children)

    Dang that was the first 3d printer company that had me intrigued... Hopefully this is making hay is a short lived field, but it's not great publicity

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  • [–] 52 points 3 months ago (3 children)

    Sorry if I’m the bearer of bad news, but this is somehow not the thing Bambu is doing that is their biggest issue with consumer trust right now.

    There are probably plenty of posts here on Lemmy about the issues with the AGPL, potential violations, and sending sketchy legal threats to hobbyists trying to let people use their printers without going through Bambu servers; it is likely worth looking around for the latest on that debacle

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  • [–] 24 points 3 months ago (2 children)

    Go with Prusa.

    They offer printers with the same level of technology and the company is very pro-consumer. The slicer that Bambu Labs ships was forked from the open source slicer developed by Prusa.

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  • [–] 16 points 3 months ago (3 children)

    This. For some reason there are people out there are still hell-bend on telling everyone Prusa would be "behind the curve" or "overpriced". Ignore that nonsense. They're pricey, but they're also quality and even more relevant right now the printer will be truly yours. Their services like Printables just work, meanwhile the first thing Makerworld slaps into your face is either begging to make an account or forcing you to just to download something.

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  • [–] 5 points 3 months ago* (last edited 3 months ago) (2 children)

    I mean... I love prusa and their hardware is really really good, but calling them "pricey" is a just a bit of an understatement. You can buy 4 snapmaker U1s for the price of a Prusa XL (or cover my rent for 5 months...), and there's no appreciable difference in print quality between the machines. The XL uses higher quality components, but not so much that the difference is gonna be relevant to a consumer level (or realistically even to a hobby level) user.

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  • [–] 4 points 3 months ago (1 child)

    That helpful link shows just the A1? I have an a1 mini from 2024 I hope I don't get this issue? Now that I know more about 3d printing I'll be er give my money to bambu again. Literally cancer to open source, glad I've never connected my printer to WAN and always have it in LAN mode.

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