All of Musk's companies suck at customer service. This is no surprise.

how is anyone surprised at musk not providing the basics for a service

Early on, Starlink support posted a recommendation to customers- Reopen old support tickets, because they'll get the highest priority. That and the insane variability of service quality made me instantly cancel the service I got from them FOR FREE. Unless you live where you can't get any other service, DO NOT pay Starlink. It's a standard Musk venture where customers are treated like they're scumbags for expecting the bare minimum, and they change the prices and rules on a whim.

You just know that if they did have a support email address, it'd just reply with "💩".

Doesn't surprise me. That's most new tech things I've used. The FAQ probably only answers 3 questions that literally nobody ever asked, too.

If they don't have support, how do they know what's a frequent question?

The “secret sauce” is this: Phone Support is Really Fucking Expensive - even when it’s outsourced overseas - like, easily half the cost of running a business. Good phone support. Which is why it’s so hard to find.

Jackass CEOs come in, cut phone support first thing and “save” the company millions. Druggie narcissist billionaire CEOs never intended to provide it in the first place.

MVP as usual. Minimum Viable Product

FAQ is one of the most annoying things ever invented. Besides trying to find a way to contact a company.

“Looking into it”

next up: Starlink user database hacked and user account info stolen

This is the best summary I could come up with:

Starlink's lack of traditional customer support options is making life difficult today for new users affected by a bug that reset their accounts.

Starlink's account-recovery page that allows users to request password resets with an email address or phone number hasn't been working for them.

"When I try to reset my password via the email option, I get the error 'User not found,'" we were told by Adam, a Starlink customer in Alabama who preferred that we not publish his last name.

When Adam tried to reset his password by entering his phone number, he received a text message with a password-reset link.

"I installed our Starlink two days ago, and received the email this afternoon that my account had been reset and that a refund was on the way.

Some people had Starlink dish shipments in transit when the account-reset email arrived and were concerned about whether they would be able to activate service.

The original article contains 493 words, the summary contains 155 words. Saved 69%. I'm a bot and I'm open source!

I saw the title and thought it was about starfield. Coincidence?