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Starlink bug frustrates users: “They don’t have tech support? Just a FAQ? WTF?” (arstechnica.com)
submitted 2 years ago by to c/technology@lemmy.world
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[–] 48 points 2 years ago* (3 children)

Doesn't surprise me. That's most new tech things I've used. The FAQ probably only answers 3 questions that literally nobody ever asked, too.

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  • [–] 25 points 2 years ago (1 child)

    It grinds my gears so hard. At first I submitted feedback, thinking everyone wants good documentation. Then I realized the ploy.

    Also, chat bots. Fuck me for being able to think through the basics and needing real help, right?

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  • [–] 12 points 2 years ago*

    They do want good documentation... They're just not willing to write it themselves or hire a copy writer to do it.

    That's why AI is being used. It does the boring shit for you and is dirt cheap. So what if it still sucks balls? 🤷🏻‍♂️

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  • [–] 6 points 2 years ago*

    Troubleshooting internet. You've done everything and confirmed it's an issue outside of your network and equipment.

    Call...

    "I've changed DNS, cables, secondary router, even the backup modem; issue persists.But things are fine if I use the mobile network, so I know everything after the modem is fine too. In the ping log I set up, I see poor latency issues sporadically every few seconds."

    "We'll need you to go through the troubleshooting article."

    1. Restart router.
    2. Try another cable.
    3. Fuck, I dunno. Call support if it's still not working in like a week from now.
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