You're missing the #1 reason organized criminals prefer their own service. To have trusted staff who control everything — the servers, code development & deployment — whom can't be ordered by a court to shut off access to individuals at any time, or provide metadata, eavesdrop, etc.
The weakest link with legal services like Signal is that they can be compelled by law enforcement, the judicial system, and government... That's an enormous risk for any organized crime operation. Even a minimal amount of metadata collection can do a lot of damage, especially if it's analyzed over months/years, and especially when performed by an advanced persistent threat actor like a nation state.