Andropausal boomer threatened to "kick my ass" because he "didn't like my tone" (I wasn't even serving or interacting with him, he just singled me out for some reason, probably out of some weird alpha male brainworms) and instead of kicking him out for threatening staff or standing up to him in any way, management apologized for me ruining his dining experience (even though it was never explained what I was even doing) and comped his meal.
I was just a scared teenager at the time, in hindsight I should've 1) told him to step outside, and 2) quit immediately afterwards
*Another one was getting jumped and chased by 4-5 guys because our employee entrance was in a back alley that always filled up with sketchy and dangerous people after the late night bar rush. Despite all the muggings and fights that happened back there, management did not give a shit about their laborers getting beaten up and was like, "Oh, if you feel threatened just have another staff member walk with you when you leave. Use the front entrance? Don't be silly, we can't let our valued customers see you people coming and going, they find the sight of you distasteful."