The doctor cannot really get other people to help them as you suggest like in retail. If your partner had been called on time, but

I don't want to read all the rest of this when you got something so basic about what I said wrong

No im not suggesting a secretary stand in for a doctor Im suggesting a very basic process of communication and "hey I'm sorry you're here sitting with your dick in your hand for twice the duration we said your appointment will be but don't worry, we haven't forgotten you're here, the doctor is still with another patient" wow how fucking hard was that

You've seriously never sat in an empty room while jackasses guffaw gossiping about their diets on the other side of the door while thinking "HUH DO THEY REMEMBER IM STILL FUCKING WAITING"