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Down here we just have heat pump systems, often without any dedicated heating elements. So in the summer they work by displacing heat out of the house, and in winter are doing the opposite. But can't work to get the house actually warm if it's freezing outside, just warmer than outside. And in summer, can't make it cold inside, but again, makes it colder than outside. It's enough for most days of the year.
Anyway - these units need twice annual maintenance, plus regular repairs, devices that heat or cool just have to work so hard so much of the time. You can't neglect that maintenance. Either hire someone or learn how to do it, because it has to be done.