One has the expectation of an almost immediate response, while the other has the expectation to be entirely ignored until someone brings it up in a meeting a month later
this post was submitted on 04 Mar 2024
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Yea, but which one is which?
It is the first type when I send it, the second type when I receive it.
One of them I can ignore at my leisure, the other one I have to ignore striaght away.
In person/phone - I need answer now regardless of what you are doing.
IM - I need an answer as soon as you have a spare second.
Email - I need a response today or tomorrow.
IM is worse at searchability and retention (as implemented where I work.)
Email is worse for synchronous communication collaboration.
I'm the BI guy on my company, and everytime someone new come in it ask me via chat the address from the different BI dashboards and I always ask them to bookmark the pages and don't rely on the chat history because for corporate policies it's auto delete ever so and so.
So how do these faults affect how you use them?
I tend to communicate with people I know, trust, and like via IM
I tend to communicate with everyone else via email
I rarely say "Per my previous IM..."
... yet.
But IM gives you the pleasure of "replying" with a dot to a previous message you sent to bring it to their attention :)
It works in email too, but still makes the dot sender an asshole.
The level of seriousness. IM is just a bit more than casual, email is forever.
Work IM logs every message, so you still need to talk to the jury.
Personally, I would only use email when I don't need an immediate response. IM is for "I need answers and I need them right now" kinda shit. And if I ain't getting a response fast enough, I have to resort to shudder actually calling someone.
The biggest remaining difference is that email works cross company.
That is changing with Teams becoming more and more default.
Unless it's an open protocol behind it, it will never completely replace email. There will always be a Slack / Google Chat willing to take some market share and force people to still maintain email accounts.
I'm not saying it will replace email.
The main difference for me, is that I refuse to use the IM.
I have email for text, I have an office phone for voice, and I have a cell phone for voice & text.
No. I don't need to keep a separate browser window open just because someone might want to use a different system that does the same thing.
I even set a permanent away message that says "I will never see this, send me an email." But every now and then I still get an email alert that I have an unread IM from 2 weeks ago.
EDIT: I'm guessing the downvotes are from the people who are still waiting for an IM response. 🤷🏻♂️
Imagine having three independent IM type systems that one is expected to keep on top of at the same time. Ugh.
Thankfully, that nightmare is finally over and we are back to one.
I get it but I don't. If I am on the factory floor and need someone to be where I am the IM is the best way. If I call they could be away from their desk or not in a position to get a phone call. If I email it might not get their attention.
The IMs don't even go to my phone, just my office computer.
For me, I'd rather not set the expectation that people can text me. I'd rather that conversation happen in IM.
But that was already the expectation when I was hired. IM was not.
They're the same :P