I also reached out to them on Twitter but they directed me to this form. I followed up with them on Twitter with what happened in this screenshot but they are now ignoring me.

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[–] 328 points 2 years ago (46 children)

When you insist on implementing your own email address validation...

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  • [–] 172 points 2 years ago (17 children)

    I have my own domain that uses a specific 2-letter ccTLD - it's a short domain variation of my surname (think "goo.gl" for Google). I've been using it for years, for my email.

    Over those years, I have discovered an astonishing number of fuckheaded organisations whose systems insist I should have an email address with a "traditional" TLD at the end.

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  • [–] 87 points 2 years ago (11 children)

    A few years back I bought a .family domain for my wife and I to have emails at ourlastname.family That lasted a week because almost every online service wouldn’t accept it. Now we have a .org

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  • [–] 44 points 2 years ago (6 children)

    Doesn't surprise me one bit. I've noticed that a lot of websites will only accept .com and a few will only accept email addresses from popular providers (Gmail, Hotmail, outlook, etc.)

    My guess is that it's trying to reduce spam and fake account generation.

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  • [–] 59 points 2 years ago

    My guess is that it's trying to reduce spam and fake account generation.

    Thus preventing the growth of any small providers and further entrenching Microsoft, Google, Apple, and a handful of others as the only "viable" options.

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  • [–] 49 points 2 years ago (7 children)

    The only useful email validation is "can I get an MX from that" and "does it understand what I'm saying in that SMTP". Anything else is someone that have too much free time.

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  • [–] 33 points 2 years ago (6 children)

    It's easier to Google "email regex [language]" and copy the first result from stack overflow.

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    [–] 243 points 2 years ago (6 children)

    but they are now ignoring me.

    Hmm. Did you try giving them your email address?

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  • [–] 176 points 2 years ago (36 children)

    Somebody made a shitty regex.

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  • [–] 71 points 2 years ago (29 children)

    Probably, from what I can see the address in question isn't really that exotic. but an email regex that validates 100% correctly is near impossible. And then you still don't know if the email address actually exists.

    I'd just take the user at their word and send an email with an activation link to the address that was supplied. If the address is invalid, the mail won't get delivered. No harm done.

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  • [–] 24 points 2 years ago (2 children)

    Actually, one of our customers found out the hard way that there is harm in sending emails to invalid addresses. Too many kickbacks and cloud services think you're a bot. Prevented the customer from being able to send emails for 24 hours.

    This is the result of them "requiring" an email for customers but entering a fake one if they didn't want to provide their email, and then trying to send out an email to everyone.

    Our software has an option to disable that requirement but they didn't want to use it because they wanted their staff to remember to ask for an email address. It was not a great setup but they only had themselves to blame.

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    [–] 120 points 2 years ago (12 children)
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    [–] 112 points 2 years ago (6 children)

    The best way to validate an email address is to sent it an email validation link.

    Anything outside of that is a waste of effort.

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    [–] 106 points 2 years ago* (last edited 2 years ago) (15 children)

    That is 100% a bot, and whoever made the bot just stuck in a custom regex to match “user@sld.tld” instead of using a standardized domain validation lib that actually handles cases like yours correctly.

    Edit: the bots are redirecting you to bots are redirecting you to bots. This is not a bug. This is by design.

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    [–] 103 points 2 years ago (5 children)

    Modern customer service is about willfully designed layers of broken system engineered specifically to frustrate the majority of people that can't regulate their emotions. It's always a series of about "12 doors" you have to cross through that are exceedingly difficult to pass through. They are designed to sap your energy with the hope that you eventually reach a boiling point, hang up, get distracted, go on with your day and never follow up out of fear of starting the same process again.

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    [–] 78 points 2 years ago (1 child)

    Chipotle is telling you they don’t want your money

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  • [–] 63 points 2 years ago (11 children)

    I work for Chipotle Corporate. Please send me your email address. I'll make sure it gets fixed.

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    [–] 57 points 2 years ago (2 children)

    Look, I get it, but first, what's your email address?

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    [–] 55 points 2 years ago* (1 child)

    If that's their standard, you can probably just edit the html to make the login button active and then sign-in.

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    [–] 55 points 2 years ago (19 children)

    You're talking to a bot that has a crappy parser and doesn't understand what a subdomain is.

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  • [–] 39 points 2 years ago (13 children)

    This is why you never attempt to validate an email address beyond requiring an @ followed by a period, and send a verification email

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    [–] 42 points 2 years ago (27 children)
  • [–] 148 points 2 years ago (26 children)

    Nah, it's just a old school chat bot following a predefined flow chart. And in this flowchart someone implemented an improper email check.

    It's pretty much the same as if there was just a website with an email field which then complains about a non valid email which in fact is very valid. And this is pretty common, the official email definition isn't even properly followed by most mail providers (long video but pretty funny and interesting if you're interested in the topic).

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  • [–] 28 points 2 years ago* (12 children)

    You can use symbols like [ ] . { } ~ = | $ in the local-part (bit before the @) of email addresses. They're all perfectly valid but a lot of email validators reject them. You can even use spaces as long as it's using quotation marks, like

    "hello world"@example.com
    

    A lot of validators try to do too much. Just strip spaces from the start and end, look for an @ and a ., and send an email to it to validate it. You don't really care if the email address looks valid; you just care whether it can actually receive email, so that's what you should be testing for.

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  • [–] 41 points 2 years ago (2 children)

    Pepper is making you salty

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    [–] 40 points 2 years ago

    Have you tried giving them your email address?

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  • [–] 37 points 2 years ago (1 child)

    My Ameriprise account has its own email address because the fuckers don't believe any email starting with email@ is a real email. I've called them a million times and got them to file a bug, which they did, and then closed as won't fix.

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    [–] 32 points 2 years ago (3 children)

    Why are you keeping track of the age of your Chipotle account?

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    Sounds like they don't want your business anymore.

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  • [–] 28 points 2 years ago

    Reply, that you'd be happy to provide your e-mail. but first, you must verify them, my having them provide an e-mail.

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  • [+] 27 points 2 years ago* (last edited 2 years ago) (3 children)
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    [–] 26 points 2 years ago (1 child)

    sorry to answer your post ill need an email address

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