43
they let me choose a free game as compensation
You picked HL3, right? Or is that classified information?
Sadly, they specified "standard edition game available in your region". An my region isn't "Valve office" :(
My tracking looked good but the package shop said they didnt receive it. Now the controller is im Limbo
Even with tracking looking good, I recommend contacting Valve support. They're really helpful (and as they are the contract partner for GLS, only they can file a complaint with them).
Good advice, will do
They didn't offer that to me. And in my case they send it not only to uk but also to the wrong city.
Ask again in a different support ticket.
Friend of mine just got told that it's going to arrive soon and then asked again after he saw everyone got a free game and now he also got the offer.
Yes, it's what I did and they replied positively.
Took gls 2 weeks to ship it to me. Ordered it launch day.
Got mine from first batch. I'm in Germany too and mine was sent to Netherlands first. It went smooth and got it at expected arrival time between 11:00 and 13:00 clock. So this should be expected. Also in between my wait time of a few days, there was a blackout time of the GLS tracking, when it didn't show anything. I thought I might not get it, but after hours later the tracking went live again. I think this happened in the warehouses when it arrived at Netherlands and later in Germany.
Netherlands is the location of the warehouse, so that is expected. But it seems a whole batch was misrouted from there to the UK and then back to the warehouse, delaying everything by a week. Mine was shipped on the 15th and hasn't arrived yet.
I feel sorry for the wait and uncertainty; its the worst (not literally off course). Lot of people report in forums that they did not get it. At least you got a free game of choice. For that it was probably a nice and not bad at all. In fact, I would have traded the wait for a compensation, lol. So enjoy the game.
In fact, I would have traded the wait for a compensation, lol. So enjoy the game.
Tbh, same. I mostly reached out to support, because I was unsure if the package was getting lost in the wrong country. The delay doesn't matter much to me, I waited for a new controller since first playing on a steam deck, a week more is nothing.
this post was submitted on 23 May 2026
43 points (97.8% liked)
Steam Hardware
22159 readers
276 users here now
A place to discuss and support all Steam Hardware, including Steam Deck, Steam Machine, Steam Frame, and SteamOS in general.
As Lemmy doesn't have flairs yet, you can use these prefixes to indicate what type of post you have made, eg:
[Flair] My post title
The following is a list of suggested flairs:
[Deck] - Steam Deck related.
[Controller] - Steam Controller related.
[Machine] - Steam Machine related.
[Frame] - Steam Frame related.
[Discussion] - General discussion.
[Help] - A request for help or support.
[News] - News about the deck.
[PSA] - Sharing important information.
[Game] - News / info about a game on the deck.
[Update] - An update to a previous post.
[Meta] - Discussion about this community.
If your post is only relevant to one hardware device (Deck/Machine/Frame/etc) please specify which one as part of the title or by using a device flair.
These are not enforced, but they are encouraged.
Rules:
- Follow the rules of Sopuli
- Posts must be related to Steam Hardware or Steam OS in an obvious way.
- No piracy, there are other communities for that.
- Discussion of emulators are allowed, but no discussion on how to illegally acquire ROMs.
- This is a place of civil discussion, no trolling.
- Have fun.
founded 4 years ago
MODERATORS