Ah man, my boss wants to get our department Meta glasses for taking pictures of parts we make, we literally get a bonus on our pay cheques for us having our phones on us an be reachable.

Having used quite a few others: hard disagree

Several companies I've worked at had bespoke internal systems that were less general but extremely efficient to use.

It kills me to think some bean counters probably gutted them and gave the money to Atlassian

No consultancy can ever make Jira fast. It’s incredible that it takes several seconds just to open a motherfucking goddamn issue.

I swear all their SQL is select * from *;

God, confluence is so fukcing dogshit.

I wish it wasn't. Ideally having a central knowledge base for your project with all sorts of features sounds amazing.

Then you get confluence, where loading a si gle page somehow takes 7 seconds, and your documentation is split among dozens of pages each if which take equally as long or longer to load.

Folders take like 3-4 seconds to unfold and reveal what documents are inside.

It's such a piece of shit

I was a vocal hater of Jira till I switched to a company that rolled their own ticketing system. Now I love Jira.

I were unfortunate enough to get an assignment about sending messages to ServiceNow through a REST interface. The company had a team that managed ServiceNow, so I set up a meeting with one of the people there to get read access to the test environment so I could confirm that it worked. The person invited, then invited a coworker who in turn invited the manager of their department. During the meeting we got established how little they wanted my team to do anything that could affect the system due to how easy it was to make mistakes that took weeks or months to fix, how complicated it was and how many years it took to be proficient in. The whole thing was basically a lecture on how unequiped our team was to manage their system and how they didn’t want us to break it with changes we weren’t planning on making anyway. It took a few meetings after that to get credentials and when I got them I got admin access for some reason. That experience left me wondering why ServiceNow was even being used as it sounded like a liability more than anything else.

I've worked at a company that used both. One for development the other for support tickets.

The idea that people would use ServiceNow for development tasks is scary.

Bit unpopular, but I actually prefer servicenows ticketing system over Jira. Although a big part of that comes down to how my team worked for a while

For a while I had to use Jira for any cloud work and ServiceNow for any dev work on that platform. Keeping track of 2 different boards is maddening