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Bestbuy decided to use fucking DOORDASH to deliver my order, I couldn't cancel it. Today I was supposed to get it, and I saw the driver stealing the package after marking it as delivered. (sh.itjust.works)

submitted 1 day ago* (last edited 19 hours ago) by [email protected] to c/[email protected]

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(For people who don't know, BestBuy is an electronics store that is common in the USA)

This would be in c/ActuallyInfuriating if the consumer protections weren't as good, but for now, its just a chargeback away from fixing the problem. (I hope the bank doesn't fucks me over. If they fuck with me, then this is gonna end up in Actually Infuriating). Anyways:

Two days ago, I bought a laptop on BestBuy, but they didn't use UPS like they had in the past, instead they used Doordash 🤦‍♂️. When I saw that, I wanted to cancel because I didn't trust fucking Doordash, but it didn't let me cancel, so I just hoped nothing bad happens.

Oh wow, my gut feeling about Doordash actually predicted the future.

So, today it was supppsed to be delivered, I saw the guy park in front of my house for a few minutes (I know that's him because I saw him on the map on the Doordash tracking link), dude walked out, looked my house, went back into his car, drove to the back alleyway (its a neighborhood of single family row-houses), I saw him on my CCTV cameras, he place down the package at a neighbor's back door, take a pickture, then grabbed it place it back in his car, then quickly drove away.

Bruh.

Now I have to make some phonecalls. Thanks, corporate, great fucking job. I hope the CEO of bestbuy can choke on his pay increase.

And if you are wonder why I didn't just go to BestBuy, I live in a car-centric city and I don't have easy access to a car, and carrying big electronics in public transit is just asking for someone to mug you.

At this point, corporations are just in a race to see who gets to be crowned the worst corporation. I mean I hate Amazon and Bezos too, but at least they have a PIN verification system now, so drivers can't just steal stuff, wtf is BestBuy doing? Fuck these shitty corporation.

I wish I could show you the camera footage, but don't wanna get doxed.

Probably not using ~~best~WorstBuy again, not with this bullshit "Doordash" delivery. What an actual disaster.

Btw I tried calling bestbuy, they had a fucking voice-bot thing that refused to let me talk to a human until 48 hours has passed. So I just go straight for the dispute, right? I don't wanna wait 48 hours.

Update: So I got through the bot thing by spamming 0 (or perhaps some other key, I can't be sure), I got to a rep and explained the situation, they said they send a request to BestBuy and BestBuy will do an "investigation" with Doordash, whatever that means, and then refund. They said it's supposed to take 3 bussiness days. Well, today is Thursday, Tomorrow is Friday, so I'm guessing by Tuesday end of the day it's supposed to be resolved?

I mean, I'm giving them 1 week. I'm definitely filing that dispute the Friday next week. Technically I have 60 days to dispute, but I'm gonna stay on the safe side and 1 week is all I'm giving. I'm really wanting to just file right now, but I'm don't want to get banned from BestBuy for life just yet, but if they don't refund within a week, I'm just gonna have to be banned from bestbuy, I guess... 🤷‍♂️

Gonna update later if y'all are still curious in a few days.

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[-] [email protected] 16 points 3 hours ago

I remember like 6 years ago chatting on Reddit to some American about how the system of just leaving packages at the door is unsafe as fuck and I would never trust it with anything more expensive than a pizza.

Here there's delivery points and automats in pretty much every grocery store. So you can have shit delivered, but unless it's something massive (or delivered food), people rarely do. You just get a notification on your phone and pick up your package from the point you chose to prioritise. Sometimes it can be full and you have to pickup a package from the next point over, but they're all over the place so.

The American went on a huge rant about how porch pirates are rare as can be and how it would be beyond frustrating and a waste of time to pick up packages from your nearest grocery store.

[-] [email protected] 6 points 1 hour ago

I agree with you to an extent, but the other American was right, they're really not as common as you might think based on internet posts. I've never once had a package stolen, and I get deliveries multiple times a week. For me, going out to pickup a delivery would be inconvenient because I work from home and don't want to have to make a 10 min trip by car just for that.

This situation is a whole other story though. That's the delivery driver straight up stealing the package. Absolutely bonkers.

[-] [email protected] 2 points 1 hour ago

other American was right, they're really not as common a

He most certainly wasn't.

He was practically denying that it ever happened, when it's common as pickpocketing. Meaning more common in some places, less so in others, but definitely a known and existing issue.

[-] [email protected] 3 points 1 hour ago

There is an entire industry of companies that make "drop off boxes" that allow the deliverer to put a package in it, but doesn't allow anyone without the pin number to open it. We live in the dumbest timeline.

[-] [email protected] 1 points 1 hour ago

Oh yeah, they're exceedingly common here.

Usually placed inside commercial buildings like stores etc, there are a few just outside as well. They're quite thin metal so I assume in some places in the US someone would just take a crowbar to a whole station, but if it's inside a building that's gonna be much harder.

[-] [email protected] 5 points 2 hours ago

You used to be able to require a signature which would force a direct hand-off, but people got annoyed with it. Then drivers started skipping those deliveries to get through their shift faster. So now only expensive courier services and the postal service still really do it.

[-] [email protected] 3 points 1 hour ago

Here you'll need to have an ID or at least a driving licence (which isn't technically an official ID, but is accepted as such in most places outside banks and whatnot) to go and pick up your shit.

Well, not anymore, as lots of them go to the automats and then you just require the PIN.

And depending on what sort of package you're getting in the mail, you can sometimes give your package id to a friend who can pick it up, but they'll need an ID of their own as well so it'll get registered who picked up the parcel.

The US is a lot vaster but one still imagines people wouldn't mind picking up packages from the nearest grocery store they use, if it meant that their shit can't be stolen?

[-] [email protected] 1 points 8 minutes ago

There is a scale I think, for a laptop? Yeah I would go to a locker, for 90% of my packages? Nah, drop it at my door and we will deal with it if someone steals it on the super rare occasion.

[-] [email protected] 2 points 2 hours ago

out of all packages I would trust a pizza the least

[-] [email protected] 3 points 1 hour ago

I mean I only need it to be there.

I genuinely don't even know which part of a pizza you wouldn't trust. Is it like the restaurant or the driver or your neighbours? What are they gonna do aside from swiping your pizza?

[-] [email protected] 5 points 2 hours ago

[-] [email protected] 5 points 2 hours ago

And if you are wonder why I didn't just go to BestBuy, I live in a car-centric city and I don't have easy access to a car, and carrying big electronics in public transit is just asking for someone to mug you.

Is that actually an issue in the US?

[-] [email protected] 2 points 1 hour ago

Is that NOT actually an issue where you're from?

[-] [email protected] 2 points 1 hour ago

Not in my experience, no. That's why I am surprised.

[-] [email protected] 4 points 2 hours ago* (last edited 2 hours ago)

Given that this is a laptop we're talking about, OP is definitely over selling it. Bring a backpack, unpack the laptop box into your backpack (assuming the box is too big to fit in the backpack itself). Something bigger like a TV would be more problematic.

The main worry is that being seen with new-in-box fancy electronics makes you look like "guy with money". It's not so much that someone's gonna steal your TV on the subway, but if you can afford a new TV your wallet probably has good stuff in it. Then it's just a question of "how bad is the crime actually on this commute?". Most places it'd be fine but some rough parts of some cities I'd be worried.

[-] [email protected] 1 points 1 hour ago

Then it’s just a question of “how bad is the crime actually on this commute?”

Yes this is what I afraid of. Some creepy guy hanging around the mall parking lot, seeing me, a not-so-tough looking young man with a backpack of stuff walking out of an electronic store, then waiting at a bus stop. I'm likely gonna get mugged. (Maybe I'm just being paranoid?)

A few year ago, my mom was about to deposit some money (like few hundreds, its after a holiday season where money/gift exchanges are common) to a nearby bank like 10-15 minute walk away, and someone just strong-armed grabbed her purse that also had her phone in it. The cops were all like "we're gonna do an investigation", I never heard about the perp getting caught.

At least if a package is stolen, you have some consumer protections, especially when the thief is the driver themselves. Getting mugged could end up with you being in the hospital + PTSD from the whole ordeal.

[-] [email protected] 32 points 6 hours ago

Don’t worry about getting banned. They’ll just backlist the card you used and close your account. Easy enough to get around. Send them your video and demand they refund you while you’re on the phone with them. Use the word chargeback liberally. You’ll either get refunded quickly or fuck them, make them get dinged with a chargeback.

[-] [email protected] 13 points 4 hours ago

Ya, do this! Dont wait a week. Call or March in and demand a refund or you'll be placing a chrageback. Speak to a manger

[-] [email protected] 1 points 59 minutes ago

Having worked at best buy, I'd say there's a very small chance the manager can even do anything at this point. They already have such a small level of power. Maybe the store manager, like the manager of the other managers at the store, usually the store locator can do that. They have authority to actually just give away a laptop and eat the cost, maybe they can disable the cheap ass shipping options

[-] [email protected] 25 points 10 hours ago

Thanks for the heads up. I have ordered things online from best buy in the past but not again if they're going to do this shit. I know they're not reading Lemmy for customer experiences but this is ridiculous and nobody should have to go through that. I think a week of "investigation" is more than generous especially if you have video of the guy stealing your shit. I would also file a police report to really add to the evidence but that's even more time out of your day and then you have to talk to the cops and explain why the felony theft (at least in my state) that you were the victim of is worth the time it takes for them to get off their asses and stop eating doughnuts for 5 minutes to collect the report. A lot of companies won't do shit without a police report. The driver is also probably going to be pissed if he gets fired over this and also knows exactly where you live, so having a police report is a good idea if he tries some shit. Not that the police will actually do anything about it, again it just adds to the paper trail.

[-] [email protected] 0 points 4 hours ago

This is why I pick up from the store instead.

[-] [email protected] 23 points 13 hours ago

I live in Sacramento, but I drive to San Jose for Central Computers or now MicroCenter to buy gear.. I buy nothing mail order, porch pirates are bad enough, but when the driver himself is the thief, that is just it.

[-] [email protected] 14 points 12 hours ago

Ironically, I never had a "porch pirate", my neighborhood is pretty chill with that, its not even a rich neighborhood, everyone here is working class. The driver, however, picked up the order from a warehouse like 2 hours away, so I'm assuming he's not from my city. I had more drivers themselves stealing shit than just random people walking. My neighbor leaves like 5 packages on their doorsteps and didn't come home til like 2 days later (idk where they went tbh, I don't really talk to them), the packages were still there. They have packages on their doorsteps like few hours at a time every week, never seen anyone steal it. Maybe because its within sight of my cameras? But like, that didn't deter that guy that stole my stuff earlier, and judging from the news, thiefs don't seem to care if there's a camera, they steal it anyways I guess my neighbood is just that good with not touching other people's stuff?

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this post was submitted on 19 Jun 2025

698 points (98.5% liked)

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