415
Hell (lemmy.world)
submitted 16 hours ago by [email protected] to c/[email protected]
top 43 comments
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[-] [email protected] 5 points 1 hour ago

As long as they ask before they call it's no problem. If they call without writing first it's annoying

[-] [email protected] 4 points 2 hours ago

If they need to call me it's either actually complicated, or (much more likely) they haven't spent enough time to refine their idea to where they could just write it down.

[-] [email protected] 4 points 4 hours ago

"did you leave the milk out of the fridge?"

Usually such a simple yes/no answer in my experience.

[-] [email protected] 6 points 5 hours ago

I used to be like this, then realize when I die, all these moments will just be erased to history, so I'm like, whatever man. Can't escape it, banking problems, job interview calls, etc...

But online multiplay game voice chat? Nah fuck that, aint touching that radioactive shit, I aint playing multiplayer if that's a requirement. I'll die on this hill.

[-] [email protected] 2 points 1 hour ago

If you have a male sounding voice and you are open and friendly and communicate well, gaming voice chats can be a good experience, depending on the game. Mostly they aren't, though.

[-] [email protected] 1 points 11 minutes ago

I think I'm gonna get a lot of people screaming at me for poor aim.

[-] [email protected] 2 points 5 hours ago

Honestly today I'm mostly thinking "I have other shit to worry about, like the pie in the oven". Ain't nobody got time for worrying about phone calls

[-] [email protected] 18 points 13 hours ago

It's a pretty standard bandwidth/latency tradeoff in my view: email is high bandwidth (it's in writing, you can re-read, etc.), whereas phone is low latency (several back-and-forth explanations can happen in seconds). Each has its place.

If social anxiety is a factor, that's a perfectly valid, but separate, issue.

[-] [email protected] 2 points 1 hour ago

email is high bandwidth

I don't think the reasons you stated are about bandwidth, and considering writing an email is IMO more effort than explaining on a phone call and will take me longer, I'd argue phone calls are higher bandwidth than email - at least in one on one conversations, since things change when you want to inform multiple people.

Though of course what you listed is important, and it sucks when people refuse to write out basic details that you could come back to later or forward to somebody else.

[-] [email protected] 13 points 11 hours ago

I think my main problem is how disruptive it is to your focus. With text I can write a semi quick response then get back to what I was doing. Whereas a phone call requires me to drop everything and give a fellow human my full attention in realtime. It tends to drain my already small social battery.

[-] [email protected] 37 points 15 hours ago

I disagree. It really is just way simpler and also in most cases it solves whatever problem you have much faster.

[-] [email protected] 16 points 15 hours ago

The trick is to not respond for an hour and hope their next message is "nvm, fixed it"

[-] [email protected] 6 points 14 hours ago

Unironically works. They start typing the email and rubber-ducky themselves half of the times.

[-] [email protected] 4 points 13 hours ago

No irony, this is a core skill when you're in tech leadership. If you're the people pleasing type, always replying immediately is a classic trap.

[-] [email protected] 40 points 16 hours ago

I used to be like this until I got a job that required constant phone calls. Now if I have to explain something using more than three sentences I'd much rather just talk.

[-] [email protected] 18 points 15 hours ago

6 years of tech support and I dread email troubleshooting because I know it will take two weeks and 13 exchanges before we can actually start troubleshooting.

[-] [email protected] 4 points 2 hours ago

Hello otacon239, thanks for contacting lemmy technical support. My name is tja, I love dogs and I will be thrilled to help you today. I understand that you dread email troubleshooting because it will take two weeks and 13 exchanges to actually start troubleshooting, is that correct?

[-] [email protected] 9 points 14 hours ago

I've worked as phone support for a year and I hate phonecalls even more.

I'd rather send an email with detailed steps and let people follow the instructions at their own pace. If they fail - remote.

Phonecalls are a weste of everyone's time.

[-] [email protected] 3 points 15 hours ago* (last edited 15 hours ago)

This is the same as me. Outside of work, though, I'm the cat in the meme.

[-] [email protected] 5 points 11 hours ago

That's my sister. Good fucking god. I don't care about the supposed drama of your workplace. It is not interesting. You'd think that my tone would be enough to get thru her thick skull that I HATE TALKING ON THE PHONE but noooo...

[-] [email protected] 3 points 4 hours ago

Aww she just wants an outlet 🥲

[-] [email protected] 27 points 16 hours ago

Easier if you send it to me in writing so I can properly digest it instead of having it immediately spill out of my ears.

[-] [email protected] 2 points 2 hours ago

You assume that you are talking to a competent person who has a real difficult problem, which is not the case in 95% of the time and they have some bullshit trivial thing that you already told them 5 times.

[-] [email protected] 9 points 12 hours ago

I'm with you on this. I prefer important conversations that require me to make a decision or remember something in writing. Just general conversation about what you got up to on weekend? Fine let's talk it out.

I understand so many more people prefer verbal communication because it's easier for them to not have to type or put their thoughts into written words. I just wish more of them understood that it's not the same for everyone and come to a compromise.

[-] [email protected] 6 points 15 hours ago

Okay, but this is less of a question and more of me having 10,000 choices to make that I'm not actually allowed to decide.

So can you just sit on the phone with me and tell me which buttons I can press without getting fired?

[-] [email protected] 4 points 14 hours ago

Seems like a management issue.

[-] [email protected] 4 points 14 hours ago

Christ, tell me about it

[-] [email protected] 11 points 14 hours ago

Sometimes it really is much easier though.

[-] [email protected] 16 points 16 hours ago

Y'all don't talk?

[-] [email protected] 13 points 16 hours ago

At work this request means “I’m going to ramble for 45 minutes because I don’t understand it enough to form a question”.

[-] [email protected] 4 points 13 hours ago

This is exactly what my dad does. "It's easier" means "I can't be bothered to spend five minutes figuring out what the question I really want to ask is, and write it out in a ten word text. So instead I'll ramble for fifteen minutes and hope you figure it out for me."

When people say "it's easier" they mean for them, not you.

[-] [email protected] 13 points 16 hours ago

Some of my friends insist on calling. Apparently they're used to doing VIDEO calls. Like guys, please, have some mercy.

[-] [email protected] 3 points 13 hours ago

VIDEO calls

One of the bigger reasons I don't want an iPhone. I'd much rather talk than text as it usually is quicker, but I hate video calls.

[-] [email protected] 2 points 16 hours ago

"Please leave a message at the blank screen."

[-] [email protected] 7 points 14 hours ago

I begin every business-related phonecall with "I'll want this in writing", and end it with "please send me an email with a summary of what we've talked about".

Guess what, the amount of phonecalls and complaints has halved, because I have proof in writing.

[-] [email protected] 3 points 8 hours ago

Exactly this. If it wasn't confirmed in writing, it didn't happen.

[-] [email protected] 3 points 12 hours ago

I find zoom calls to be much more helpful than in person. In person I have to bring my laptop, point to things, find a place where we can both sit, and probably send you code snippets over chat anyway, not to mention literally looking over your shoulder.

meatspace is deprecated, get over it corpos.

[-] [email protected] 2 points 2 hours ago

Depends on the problem. For design and architecture level, sometimes even data structures, a physical whiteboard is still king.

[-] [email protected] 2 points 12 hours ago

I'm mostly this way, but not today.

I had someone with an issue signing up for an account mention that they were not successful because when they tried to sign up, they got a message that they weren't eligible because there was already an account using that email address.

I told them if they have a Gmail account, just use the + addressing feature, otherwise, just create a Gmail account.

Someone else responded on the first person's account "But they don't have Gmail, so they can't do it."

Let me tell you, THIS is a situation where a call is necessary. There's nothing I can type that will suddenly unravel the layers here and that won't lead to more layers being laid. It will be 100000000000000% easier and less time consuming to schedule a meeting/call and talk through this than it would be to continue this discussion in text format.

[-] [email protected] 3 points 11 hours ago

I told them if they have a Gmail account, just use the + addressing feature, otherwise, just create a Gmail account.

If they couldn't get a login reset sent to their email, then that's broken. If they have to create a new email account just for you, that's bullshit, too.

[-] [email protected] 5 points 15 hours ago

"No."

Crisis averted, can get back to fixing things now. The only way you're getting me on the phone is if there's some audio component to the problem (alarm buzzers or tones they aren't able to identify) that isn't easy to explain in text. Other than that, there are usually just a handful of common issues and you can tell which path we're going down after a sentence or two of their description.

[-] [email protected] 3 points 15 hours ago

Me, sending a ticket to another team: "Man, I hope we can get this solved in the ticketing system"

Me, getting a ticket from another team: instantly calls them

[-] [email protected] 1 points 14 hours ago

work related: no. personal: no.

this post was submitted on 06 Jun 2025
415 points (96.2% liked)

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