How about searching for a screw? You you want blue screws? Or long screws? We have long screws in plastic and blue screws only in 1/4-20. Red screws are SHC and come in long head only. If you want fine thread screws, you'll need to search for specialty 125#-56, only available pre-lubed....follow me so far? Here's our line up of wood screws, they are plastic reinforced glass, a new stainless technology. Would you like washers? We have M8 glass washers.
this post was submitted on 24 Apr 2025
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Mildly Infuriating
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If I see a comparison matrix, I'm a happy camper. OTOH, you have to be extraordinarily careful with words or lose sales. Because people are stupid.
Case in point; Employee needed a new laptop and we leaned mostly towards Lenovos. Found a sweet deal on one labelled as a gaming rig. Boss wouldn't sign off because, "A dev doesn't need a gaming rig with a high-end video card." Of course not, but still showed him the specs, compared against what we were currently purchasing and paying, no go. We ended up paying more for a laptop with lower specs because it didn't have a "gaming" label.
What if you call a product line "prosumer"? It may be perfectly acceptable for a small business, but the owner might feel he needs "enterprise". He looks at the enterprise line, flinches at the price, goes to another brand selling the same damned thing with a label that makes him happy.
Another one I had just posted; Shooting the shit with a customer who was unhappy he couldn't buy straight grass seed and the label only showed the filler content in small print. What a ripoff! Another customer chimed in that filler is necessary for the seed spreader to work as expected. Oh.
X line prioritizes speed - Nah, not paying extra for speed, don't need it.
Y line is backwards compatible with legacy gadgets - Sounds like it'll be outdated soon.
R line is meant for business use - They just slap that on there to sucker people into paying more. (Yes they do!)
F line is experimental form factors - I need a tried and true product, sounds like a clusterfuck.
Having worked in various fields for 40 years, and now at my first retail job, I see that a lot of the fuckery we blame on capitalism is actually sellers trying to navigate ignorant and fickle consumers. Also, sometimes the weird shit we see, or don't see where we expect it, is due to laws and regulations, but that's another story.
Great response. So much of a purchase is the product aligning emotionally with my hopes and dreams of what it will provide me.
Sounds like ThinkPads
samsung.
their lineup on any given year is composed of a 100 different phones, that all look the same but aren't.
thankfully i don't have to deal with their other garbage other than an old tv.
This is entirely intentional. The point is to confuse the consumer and make them buy more expensive shit.
Bold of them to assume I can afford to buy things
And buy more things when you realize you need something that's in product V but not product A.
This is Microsoft Licensing in a nutshell.
I have a tinfoil hat theory that they keep it complicated on purpose to add value to 365 certifications
That's not tin-foil hat stuff when Microsoft has clear monopolistic tendencies.
My theory was that they make licensing intentionally obtuse to make more from both companies buying more licenses than they need to protect themselves during audits and from companies failing to understand correct licensing and getting caught in an audit
Ubiquiti devices. What's the difference between "UniFi Gateway Fiber" and "UniFi Cloud Gateway Fiber"? Last I checked they were even the same price.
Took me awhile to figure this out when I was first considering getting their stuff. Basically, you need some kinda server on the network running their programs to manage their devices. The “cloud” devices include this capability, otherwise you’ll need either their cloud key or to set up your own server running it. It’s definitely poorly explained and the weird pricing schemes don’t make any sense really.
Yes I recognise this and I hate it. I don't wanna be a detective just to figure out which product I need.
My first guess is; they want me to give up and hope I just pick the most expensive option. My second guess is; they themselves think it's all obvious and looks straight forward. They don't think it's necessary to test their sales pages on actual consumers.
It's a frustrating experience and I think it drives consumers away.
I think that's exactly what it is. They do these confusing pricing schemes hoping people will overbuy and "put up with" the extra features they didn't actually want or need. They want you to have to sift through their product inventory before buying. The other factor is that product identity is sometimes not even centered around product features, but rather around an ad campaign with a sexy spokesperson, sports sponsorships, or some kind of performative group affinity. This is especially true for large corporations that have their hands in many cookie jars.
Glad to know I'm not just getting too old and out of touch for the internet. :P
Intel AMD Nvidia
It's the same with energy pricing, 15 different rates for the same gas and electricity just from one supplier. Half of them you aren't eligible for for some reason but they won't tell you outright you have to dig through the terms.
Then comparison sites appear to help, some suppliers aren't on them "to keep pricing simple", aaarrgghh.
It just means in most cases you end up paying too much for something and they make more money out of you.
AutoGlym does this, they have so many similar products and they're really bad at explaining why I should use A instead of B. It's annoying because their products are good and I like using them.
don't explain the different product lines suck.
Why would they explain the product lines suck? That kind of honestly will not win sales!