top 50 comments

sorted by: hot top controversial new old
[–] 200 points 2 years ago (9 children)

My phone struggled to load the site to order a single cold brew, pop-ups to install the custom App kept obscuring the options, and I had to register with my phone number, email address, and first and last name to buy a $5 cup of coffee.

Then walk out. Don't reward the bullshit with your money. The coffee shop ain't gonna give a shit if you keep buying coffee just to go home and complain on your blog.

  • source
  • hideshow 9 child comments
  • [–] 62 points 2 years ago

    Came here to say this. I will never be compelled to install an app on my phone by an eatery the first time I go there. That is severely hostile design. Don’t willingly inconvenience yourself just to freely provide them your tracking info to sell.

  • source
  • parent
  • [–] 33 points 2 years ago* (last edited 2 years ago) (4 children)

    Or.. ask the staff for a menu, order with them, respectfully let them know how you feel about the qr/app thing (unlikely it was their decision to implement but they can pass on the complaint), and if they're unwilling to take your order (which is hopefully unlikely at this point) feel free to make a little stink (if you feel inclined) and walk out. Still ok to complain on your blog about being spammed with the app but I'd rather try the obvious options first rather than expect the owners to heuristically discover via non-returning customers that we really don't want the app.

    That is, if the coffee/food/service is good, otherwise yea fuck em

  • source
  • parent
  • hideshow 4 child comments
  • [–] 36 points 2 years ago* (2 children)

    Boy do I have a story for you.

    I tried to order a quesadilla from chipotle. An online exclusive. Turns out online ordering for the location nearest me was broken so I went in and explained that I was unable to order it, and I asked if I can just get one anyway. They flat out said no.

    They refused to sell me a cheese quesadilla simply because it wasn’t ordered through their app/site which was broken. I just left and got food somewhere else.

    I’ve been boycotting chipotle ever since.

  • source
  • parent
  • hideshow 2 child comments
  • load more comments (2 replies)
  • [–] 15 points 2 years ago

    That's assuming the employees give enough of a shit to pass the feedback on to the owners, and that the owners give enough of a shit to listen.

    Yeah, it's better if you make it known why you're not giving them your business, but if it doesn't appreciably impact their revenue then most owners won't care either way.

  • source
  • parent
  • load more comments (3 replies)
    [–] 115 points 2 years ago (35 children)

    I don't agree. Technology in itself is not helpful nor harmful. It's a tool like a hammer or a knife or a pen and a block of paper.

    I agree if one says that technology makes it easier to do harm.:) People and their motives and actions are the same as always, since the stone age and ago.

  • source
  • hideshow 35 child comments
  • [–] 80 points 2 years ago (4 children)

    Tech speeds things up. If you want to do good, it'll help you do it faster. If you want to do evil, it'll help you do it faster.

  • source
  • parent
  • hideshow 4 child comments
  • [–] 17 points 2 years ago

    in my opinion, at this point of history, FAST is inherently detrimental. Only those with privilege and resources are able to adapt to rapid changes and reap their benefits, while the rest are left behind.

  • source
  • parent
  • load more comments (3 replies)
  • [–] 33 points 2 years ago* (last edited 2 years ago) (4 children)

    I think the real problem is the drive to monetize so much of the technology. For instance, product owners continually try to increase engagement in their stupid apps and continually move things around and add new widgets that people don’t want, or use, all while continuing to degrade the experience of the features that they do use.

  • source
  • parent
  • hideshow 4 child comments
  • load more comments (4 replies)
  • [–] 28 points 2 years ago* (2 children)

    I think when most people say something like “technology is making the world worse” they mean the technology as it actually exists and as it is actually developing, not the abstract sense of possible futures that technology could feasibly deliver.

    That is clearly what the author of the piece meant.

    If the main focus of people who develop most technology is getting people more addicted to their devices so they are easier to exploit then technology sucks. If the main focus is to generate immoral levels of waste to scam venture capitalists and idiots on the internet then technology sucks. If the main focus is to use technology to monetize every aspect of someone’s existence, then I think it is fair to say that technology, at this point in history, sucks.

    Saying “technology is neutral” is not super insightful if, in the present moment, the trend in technological development and its central applications are mostly evil.

    Saying “technology is neutral” is worse than unhelpful if, in the present moment, the people who want to use technology to harm others are also using that cliche to justify their antisocial behavior.

  • source
  • parent
  • hideshow 2 child comments
  • load more comments (2 replies)
  • load more comments (22 replies)
    [+] 66 points 2 years ago* (last edited 1 month ago) (11 children)
  • [–] 24 points 2 years ago* (last edited 2 years ago) (3 children)

    For many things I completely agree.

    That said, we just had our second kid, and neither set of grandparents live locally. That we can video chat with our family


    for free, essentially!


    is astonishing. And it's not a big deal, not something we plan, just, "hey let's say hi to Gramma and Gramps!"

    When I was a kid, videoconferencing was exclusive to seriously high end offices. And when we wanted to make a long distance phone call, we'd sometimes plan it in advance and buy prepaid minutes (this was on a landline, mid 90s maybe). Now my mom can just chat with her friend "across the pond" whenever she wants, from the comfort of her couch, and for zero incremental cost.

    I think technology that "feels like tech" is oftentimes a time sink and a waste. But the tech we take for granted? There's some pretty amazing stuff there.

  • source
  • parent
  • hideshow 3 child comments
  • load more comments (3 replies)
  • [–] 17 points 2 years ago (1 child)

    They're conflating tech with tech bros.

    Tech can and does make lots of things that make our lives longer and better. Just not most of the consumer level shit that is constantly peddled by snake oil sellers. That tech is not meant to make your lives easier, it's meant to get more money out of you without giving it up to the little people at service level.

    The problem isn't the tech, it's the people who are controlling the tech.

  • source
  • parent
  • hideshow 1 child comment
  • load more comments (1 reply)
  • load more comments (5 replies)
    [–] 63 points 2 years ago (7 children)

    tech is not the problem, corporations are.

  • source
  • hideshow 7 child comments
  • [–] 56 points 2 years ago

    Tech is a tool. It can be benefitting the oligarchs and restrictive, or benefitting society and open source.

  • source
  • [–] 52 points 2 years ago (10 children)

    "In some parts of the city, you can't even park your car anymore without downloading an app."

    Omg, this. I left my phone at home by accident and quickly found out that I could not pay a meter on the area I went to .... You had to download an app to pay or use you phone to register a phone number and manually enter a plate and credit card.

    No phone.....meant no parking.

    Good luck too if your phone happens to run out of battery.

  • source
  • hideshow 10 child comments
  • [–] 10 points 2 years ago (5 children)

    Yeah but parking has always been bad.

    You had to carry change. Meters were always out of order or would just eat your change without issuing a ticket, and the people checking never gave a shit and would give you a fine anyway.

    My only complaint is the app, everyone should offer a website or an app, but if you're going to park there a few times an app does make sense.

  • source
  • parent
  • hideshow 5 child comments
  • [–] 14 points 2 years ago (4 children)

    Neither a phone nor website would work if your phone battery is flat. The meter should at least have a way for someone to park their car if they don't have a functioning phone, or internet access, even before the hellscape of needing a separate app for everything.

  • source
  • parent
  • hideshow 4 child comments
  • [–] 10 points 2 years ago (3 children)

    You're in a car. There's probably a charging port there. Sucks if you don't have a phone, but it sucked before when you didn't have change.

    Parking has always been a privilege not a right, and if you're not prepared you're going to get a ticket.

    I get that it's annoying but if my phone broke and I suddenly had to pay for parking with coins, I don't know what I'd do either. Everything is cashless now, where would I get coins from?

  • source
  • parent
  • hideshow 3 child comments
  • load more comments (3 replies)
  • load more comments (3 replies)
    [–] 44 points 2 years ago*

    I'm tired of people seeing everything as binary good or bad. We have more than two brain cells, and life isn't a fucking meme.

  • source
  • [–] 43 points 2 years ago (4 children)

    I understand the complaint, but the big picture of tech has a ton of upside.

    Tech itself is not the issue. How it's applied is the issue.

    Once tech takes hold, there is massive pressure to monetize the asset.

    That's where this complaint lives. Amazing advance becomes ubiquitous, then two things inevitably occur. Companies are formed that apply the technology on unnecessary and unpopular ways (parking app is a perfect example) or the pressure to make more more MORE MONEY triggers the enshittification spiral, where "wow, you can print wirelessly now!?" becomes "my printer won't take any cartridges but brand name, and I have to watch an unskippable 30-second ad every time I print now??!!!"

    It follows that as tech saturates our lives, the inevitability of enshittification will also saturate our lives.

    The year is 2044, you don't feel old but the ticker is starting to skip several beats a day. Your doctor is forced to use the product at his disposal to help you, which is the PaceXMaker produced by the Tesla-Cola conglomerate. The device is a true miracle of modern science. The size of a fingernail, it pulses electricity into your heart in carefully measured bursts to support proper function of all valves, and ensures that any plaque is dissolved harmlessly away. Your iEye tracks the device status, and alerts you when it starts to run low on fuel, a proprietary enzyme designed by Tesla-Cola. When the iEye app notifies you that the enzyme is running low, simply crack open an ice cold, refreshing can of Tesla Cola Zero to refuel your device for another two hours. Need to sleep? We got you. Hook up the Tesla Cola Zero-Venous BeautyRest to your ArmDock (patent pending) for up to five hours of relaxing enzyme replenishment. You can remove the arm dock after you confirm six ad-watch minute credits on your iEye.

    Tesla-Cola: We Got You

  • source
  • hideshow 4 child comments
  • load more comments (4 replies)
    [–] 42 points 2 years ago (2 children)

    Author is one step away from the realization that Capitalism is the culprit, and technology is just the vector.

  • source
  • hideshow 2 child comments
  • load more comments (2 replies)
    [–] 38 points 2 years ago* (4 children)

    As someone who grew up before the negative effects of computer/internet technology became apparent, and who was excited and impatient for it to develop, I agree with the points made in the article. It didn't have to be this way; in a different kind of society it could have been a boon to everyone. But in our society all the benefits of good things are appropriated by the powerful so they can more readily exploit the less powerful for profit.

    So many wonderful possible benefits that might have come from these technological advancements, to help people lead better lives, to address many of society's issues (hunger, climate change, disabilities, education, etc) simply never happened, because in our society money must be invested to develop them, so only things that would make more profits for the greedy were able to be developed. Yes, some things did get funded by governments or foundations, but they're only a drop in the bucket to what could be done.

  • source
  • hideshow 4 child comments
  • [–] 14 points 2 years ago* (2 children)

    It didn’t have to be this way; in a different kind of society it could have been a boon to everyone.

    Please continue to espouse this viewpoint even under serious argument from those opposing it. Technology isn't inevitably shit. There are other types of software we can write, and other types of technology we can develop that isn't the result of some sweaty CTO hovering over our shoulders demanding that we make the world shittier for the sake of the shareholders.

    We have to imagine the worlds we could've created through better choices. We have to imagine that we can change the course of things.

  • source
  • parent
  • hideshow 2 child comments
  • load more comments (2 replies)
  • load more comments (1 reply)
    [–] 36 points 2 years ago*

    Tech =/= megacorps

    That's like saying food doesn't make the world better where you mean food industry megacorps producing hunger & poverty.

  • source
  • [–] 35 points 2 years ago (33 children)

    I disagree about such a generalization.

    There are very few instances where people decide to be dumb and use technology for it but in general my life is much better thanks to technology.

    My job exists due to technology, the Internet allows me to work from home, a washing machine washes my clothes, I can order food in the middle of a meeting and have it delivered on my lunch pause, I can speak to my family half a world away everyday, with video, for free, I can have the answer to any question in seconds from my a tiny device in my pocket, my car brakes automatically if I'm distracted (and heats up before I sit down in the morning)... you get the deal.

  • source
  • hideshow 33 child comments
  • [–] 21 points 2 years ago (24 children)

    I hear you, but the writer isn't concerned with "can": If you replaced "can have the answer to any question in seconds from my a tiny device in my pocket" with "must" then you can see their dissatisfaction.

    if I went to a restaurant and was told that I had to install and use their app to order their food, I would fucking leave. If it was the only restaurant left in town then I'd have much less choice in the matter. The insidious nature of technology is that it changes "can" with "must".

  • source
  • parent
  • hideshow 24 child comments
  • load more comments (24 replies)
  • load more comments (8 replies)
    [–] 35 points 2 years ago (2 children)

    Open-source technology absolutely is making the world better.

  • source
  • hideshow 2 child comments
  • [–] 19 points 2 years ago

    People forget that technology is agnostic to morals and ideals. Which is a big part of why I support FOSS. It is tech with goals that do aim for accessibility and making the world better. I am not a huge donator as I don't make much money, nor can I code well, but I donate and contribute where I can.

  • source
  • parent
  • load more comments (1 reply)
    [–] 35 points 2 years ago (4 children)

    The internet peaked in utility around 2004. Most, if not all, developments since then have only made things worse

  • source
  • hideshow 4 child comments
  • [–] 12 points 2 years ago

    I do think you're right. Friendster and MySpace were pretty much the peak, then when real social media took over, it all went to shit. Since then, tech exists not to perform some function but to justify its existence specifically to earn money.

  • source
  • parent
  • load more comments (3 replies)
    [–] 31 points 2 years ago (4 children)

    I prefer the saying "technology is a tool and a tool can be used for good or evil" or something like that

    You can use a hammer to hammer nails or to injure someone

    Technology can make the world better if its in the right hands for example open source hardware & software

  • source
  • hideshow 4 child comments
  • load more comments (4 replies)
    [+] 26 points 2 years ago* (last edited 1 week ago) (1 child)
    load more comments (1 reply)
    [–] 24 points 2 years ago (1 child)

    Tech isn’t the problem. It’s the people in charge of it. It’s the capitalism/neo-feudalism controlling the politics.

  • source
  • hideshow 1 child comment
  • load more comments (1 reply)
    [–] 23 points 2 years ago (4 children)

    Technology absolutely helps advance science and helps the disabled, It’s greedy fucks that destroyed good tech

  • source
  • hideshow 4 child comments
  • load more comments (4 replies)
    [+] 20 points 2 years ago* (last edited 1 year ago) (1 child)
    load more comments (1 reply)
    [–] 18 points 2 years ago*

    I'm tired of pretending companies are making the world better.

    See:

    The corporation

    The new corporation

  • source
  • [–] 16 points 2 years ago

    The problem is the tech is no longer addressing and solving existing problems. It is only being inserted into working systems to collect data and fees, breaking the processes.

  • source
  • [–] 15 points 2 years ago

    I kinda agree with the article, I genuinely think humanity peaked with the computer of the PS2 era. Or maybe it had something to do with the patriot act. Just feels like after that things had gotten worse substantially

  • source
  • [–] 15 points 2 years ago

    I don't want to read this article, because I know it's right, and it's depressing.

  • source
  • [–] 15 points 2 years ago (3 children)

    Anytime I have to replace a device I find it incredibly frustrating. It certainly seems like technology is regressing. I've had the same phone since 2016 because nothing I've looked at has enough of it has to replace it and doesn't offer anything better to make up for those deficiencies. My mouse recently developed an issue that had me looking at potential replacements and again almost nothing currently available matches it or was even close. I found two that were potentially not a downgrade and one of those had awful reviews. Instead I'm just buying the part to fix it and hopefully I'll be able to keep limping it along for the foreseeable future. Same goes for my car. Nothing new that I've seen appeals to me. They're all loaded down with infotainment bullshit that's just a pain in the ass to deal with. Those were just 3 off the top of my head. At least with software you can usually find something open source that does what you want, but if it has to be manufactured by someone else you can forget about it.

  • source
  • hideshow 3 child comments
  • load more comments (3 replies)
    [–] 13 points 2 years ago* (last edited 2 years ago) (2 children)

    I'm tired of people saying "technology" when they mean an application of a narrow subfield of technology. Even worse is when they're not even talking about the tech at all, but instead the practices, leadership, or stock market performance of some corporation that happens to apply some technology in the course of its business.

    I do share the sentiment in this article, though. There's way too much stuff that we don't need, often making our lives worse, being pushed at us in order to extract wealth or power.

  • source
  • hideshow 2 child comments
  • load more comments (2 replies)
    [–] 12 points 2 years ago (3 children)

    Scenario1:

    "Um, hi. Can I just order here inside? Thanks. I'm really hating the apps now. For sure: one medium cold-brew, please. Yes, thanks, to go. Okay; tap here? Excellent. Oh. Put 'guppy' on the cup. Thanks! [pause] Oh, perfect. Hey, thanks again for letting me skip the app. Those are so frustrating! I'm really starting to avoid any place that uses them, and I'm so grateful I can still come in. Have a great day!"

    Scenario2:

    "Um, hi. Can I just order here? No? Just the app? That's too bad: I'm really getting frustrated with the app and I'm starting to avoid places that need them. Nope, that's all I needed, sorry. Thanks anyway, and have a great day!"

    I like this idea because

    1. you're affirming the target behaviour
    2. you're getting a coffee and going
    3. you're being chipper so they don't feed off your grumpy face
    4. you're providing feedback without being too much 'that guy', I hope, to the serving staff.

    In all things, you don't wanna be That Guy, because you know servers don't need that shit. But, while the odds are slim of feedback getting up the chain of command, you're being clear (and probably more concise) as to how to get more of your business in case the feedback DOES go up.

  • source
  • hideshow 3 child comments
  • load more comments (3 replies)
    [–] 11 points 2 years ago (5 children)

    I had an Amazon bot lie to me. I told it some item didn't show up and I wanted a replacement. It said it would send one and it would show up in my orders. It never did. So I requested a refund later. So tedious.

  • source
  • hideshow 5 child comments
  • load more comments (5 replies)
    [–] 10 points 2 years ago (5 children)

    I work in a coffee shop; I already feel sufficiently dehumanized by the amount of people who answer my "how are you today?" with "cappuccino to-go". I would hate to work in a café where you order via your phone.

  • source
  • hideshow 5 child comments
  • load more comments (5 replies)
    load more comments
    view more: next ›