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Self-checkout theft causing problems for retailers — and shoppers who despise receipt checks (www.cbc.ca)
submitted 3 years ago by to c/canada@lemmy.ca
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I started using grocery self-checkouts during COVID, but I've kept using them because there's rarely a line (and I'm a misanthrope). I'd probably go back to using regular human checkouts if I had to dig through all my crap to prove what I bought.

Having said that, I've noticed myself making mistakes. I've accidentally failed to scan an item, and I've accidentally entered incorrect codes for produce. When I notice, I fix them, but I've probably missed a few.

I guess the easiest answer is for grocery chains to reinvest some of those windfall profits and hire more cashiers.

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[–] 13 points 3 years ago (6 children)

At my grocery store, they added in a ton of self checkout, but they didn't give you enough room to bag your groceries. So you have a cart of food, but a mini-shelf to store them on. And yes, they are no limit. They typically now only have two manned lanes open during peak shopping times. I'm sure some theft is part of it, I'm also convinced most of the "theft" is from the stupid setup and the scales on the mini-shelves. Only place I stop for a receipt check is at membership places like Costco. Everywhere else is a firm, "No thank you," and I keep walking. Go ahead, call the cops. I have a receipt.

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  • [–] 10 points 3 years ago (1 child)

    Yeah I just walk by and say "no thanks!"

    Our interaction is done once I pay for my items. Don't like it? Call the cops I guess I'm done dealing with the store for the day. Don't trust me? Hire a cashier, not really my problem.

    I'm still pissed all these self-checkouts haven't lowered any prices. Seems like if you got rid of 30 cashiers the price of my bread should've gone down a little.

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  • [–] 8 points 3 years ago (1 child)

    Yep, Costco is fine we all knew the deal when we signed up. But the Walmart greeter stopping me? No way.

    You wanna see if I'm stealing? Check the damn cameras.

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  • [–] 3 points 3 years ago (1 child)

    This 1000%. You can't just be shaken down without probable cause in any random public place. If you want to do a check, make it a membership and put it in the contract. Otherwise, fuck you, I'm walking out the door with the stuff I paid for already.

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  • [–] 1 point 3 years ago

    My buddy was chased into the parking lot when he said No Thanks. It was an exciting experience where cops were called on a ginger kid for ...

    Well, that's what the cop wanted to know.

    BestBuy Stalin was given a quick lesson on when you don't call the cops, and my buddy got to reassure the cop enthusiastically that he and his friends wouldn't be seen in the store ever again because this was hitting social media So Fast.

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