Unpopular Opinion

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Mobile ordering and delivery have made food service objectively worse and if you use them I think you're pathetic. (lemmy.world)

submitted 1 year ago* (last edited 1 year ago) by [email protected] to c/[email protected]

77 comments fedilink hide all child comments

Working in food sucks in general. I would know I've been doing it for almost 14 years now. You drive to the store. You enter the store. You order your food. If there are any complications with your order you're told right then and there.

But I'll never forget the day my job introduced mobile ordering. It immediately made everything worse in almost every way. Customers ordering shit we ran out of, shit we no longer offer, setting the pickup time 5 minutes after placing the order then getting mad when it's not done on time. All this while we can't communicate with the customer at all until they arrive to find the order incomplete because we couldn't contact them to figure out what they wanted to do.

Then door dash became a thing and all those exact problems became even worse. It slows down the entire store to the point of disrupting the customers who came in to order.

Why the fuck would you go through a third party system to obtain food when you can just go get the fucking food

Basically if you use mobile ordering or a delivery service you're a big part of why food service has done nothing but get harder and more frustrating. And I do hold it against you.

Edit: I don't think lemmy understands how unpopularopinion is supposed to work...

Edit 2: Considering how many people clearly disagree with me and seeing how few upvotes this post has gotten, lemmy clearly has no idea how unpopularopinion works.

Glad to know the Reddit custom of ignoring that still lives on.

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[–] [email protected] 16 points 1 year ago

Sounds like most of the problems you are complaining about are the structure of the system. Ordering things you don't have/offer or for a ridiculously fast delivery time shouldn't even be options.

I agree apps like door dash make all the problems of delivery worse, but delivery in of itself is a good thing. Restaurants and individual locations should just have all the power, not some weird intermediary that takes a huge cut.