this post was submitted on 03 Jul 2023
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Gaming
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What bothers me most about such decisions is that I am denied access to the official discussions (and sometimes even the tech support) of the product I paid for, unless I'm willing to accept the third-party platform's terms of service. Discord is another common one. It's a sure-fire way to lose me as a customer.
Honest question. Where do you draw the line and why? Because I do not believe that you can make full use of almost anything you paid for in this age without relying on / utilizing a third party.
Want to get tech support for a game? You might have to use Twitter/reddit/Discord
Want to have your hardware repaired? You're very likely to have to use some post service unless there's a repair shop you can drive to.
Want to get tech support via phone? You definitely have to use a phone carrier as third party middle-man.
Want to use the internet on your phone? Definitely need to use the infrastructure of some big corporation.
So I must ask, if you draw the line at "requires a third party service to receive support", is it because of the third party in question specifically?