Because if your car has broken down, or you're exhausted from a long day of work and your family is hungry, or you're too drunk to safely drive but still want food, or if you straight up don't have a car and don't want to cook that night, or you are on vacation at a hotel or airbnb and don't have other access to food, or you have a baby that you can't just leave alone for a few minutes to go pick the food up, or you are in the middle of a study session and it would be more convenient to have the food come to you rather than going to get it.

Looks like there's lots of reasons people might take advantage of the service that can deliver food to them, and it's not unreasonable for them to expect that service to not completely fuck it up.

Because I’m already high and forgot I don’t have any food in the house.

I was getting g a burger the other day (something I’m loathe to do but it was circumstances…) and as I’m waiting several dasher came in and grabbed orders waiting. I’m a people watcher so I sit where I can watch people come and go while I wait for my order and can still hear my name. Now, it was storming outside, I mean it was nuts. One of those dashers came in grabbed the bag of food and used it as a rain block to get back to their car. Just held it over their head like it was making any difference at all. Whoever got those soggy fries I hope they don’t go through the hassle again.

The fact that you have a stranger go and pick up your food is what makes it unthinkable to me. (Although if disabled or injured then I understand)

I share your perspective and reading these comments made me realize we have different paths of lease resistance.

For some who have gotten used to them, it’s easier to put up with the enshitification than not using them, for others, the path of least resistance is to not use them in the first place.