I worked at an eye doctor for a little bit, and there was one website that they just needed to type in the url, and hit enter. It would take them right where they needed to be. But they kept trying to use Google to find something that's specific to eye care workers. They would Google it, and not see what they're looking for. I looked at the card, typed in the url, and got straight there. They asked how I did it, and I told them, step-by-step, look at the card. See that url? Type it in. Now hit enter. Without fail, on the "hit enter" step, they would use their mouse and click on the Google search result in the dropdown. Then be confused why it didn't work. I went through the steps again and emphasized "Don't click anything, just hit enter." And they grabbed the mouse and clicked the Google search, saw it didn't work, and said "You have the magic touch. We just need you to do it from now on."

EDIT: This was the actual doctor, by the way. Not another tech like me trying to get out of work, but the doctor trying to show us how to do it.