this post was submitted on 03 Sep 2023
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    archTFM (discuss.tchncs.de)
    submitted 1 year ago by [email protected] to c/[email protected]
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    [–] [email protected] 34 points 1 year ago (5 children)

    It's the same shit as working tech support, no one EVER reads manuals or does standard troubleshooting, they instantly jump to asking people for help which forces them to just read out the manual and troubleshooting steps first instead of actually helping those who need help..

    If people could learn to take care of the fundamentals themselves and only ask for help when actually needed, everyone would be better off.

    [–] [email protected] 24 points 1 year ago

    I'm too much of an internet introvert to ask people my problems, I just spend 1h debugging and reading the wiki

    [–] [email protected] 18 points 1 year ago* (last edited 1 year ago)

    As a fellow ex-help desk guy :tm:. I just want to say that A) I feel you but also B) the very fact that you know no one reads manuals should be an indication that expecting them to is a flaw. Instead most people generally do better with hands on coaching. Idk about your job, but back when I was working help desk I got way better results when I let people just be people and patiently guided them through the steps. Most of them catch on eventually

    [–] [email protected] 9 points 1 year ago (1 children)

    I hate that, because when i call tech support i have to listen to them walk me through the basic steps before i get to the parts i need. I try telling them I've already worked through basic troubleshooting, but most of them are reading a script for every idiot that calls.

    [–] [email protected] 4 points 1 year ago

    It's sort of a tragedy of the commons sadly, it's more effective to just treat everyone like a User than to gamble on people actually knowing what they're doing.