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this post was submitted on 18 Aug 2025
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Privacy
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IceDrive isn't unknown, but it is not well known. I think they've been in business for about 6 years. Backups are great, but not worth much if you don't audit them occasionally. 3000 files is a lot OP. Sorry you are in that position. I find it hard to believe tho, that they do not have a complete backup of your files. I mean, 3,2,1 is about a basic of a backup system to impliment. I'd press them harder.
Is this a free account or paid?
Paid. I also found it hard to believe, which is why I checked the logs, tried working with their support staff, and wrote my own program to confirm.
That's unfortunate.
Did you test restores before this and they were OK?
I definitely recommend having at least 2 backups, so you have 3 copies of your important data at all times.
That was my first time testing the backup. Good suggestion.
My assumption on it is that the files wern't synced to begin with. I looked the issue up on the site's discussion area and it looks like it had a major sync issue a few years back where it wasn't always syncing folders automatically and completly so files got left out.
Yeah, I did a cursory search and found quite a few complaints about lost data, data not synching, etc.