Reddit

And the FAQ.

Frequently Asked Questions

Why is Reddit doing this?

Reddit is built on tools that empower the community to be creative. We believe that Community Points can be a very useful and very powerful tool that communities own. We are excited to see what communities do with it!

Isn't crypto terrible for the environment?

Not all crypto is the same. Different blockchains work in different ways, with different amounts of energy consumption. In our case, Community Points is built on a network that leverages the is built on the Ethereum blockchain, which is upgrading to a new version that uses 99.95% less energy.

In addition, our project does not run on the Ethereum blockchain directly. We run on a "layer 2" scaling network, which further reduces energy consumption and lowers costs. In general, as crypto technology evolves, we expect it will become more efficient in order to scale to more users.

Why didn't I get Points?

Go to your subreddit and look for the most recent post from u/CommunityPoints.

If the post ends in "Proposal" then Points will be distributed one week after that post was made. You'll know it's distribution day when a new post is made saying "New [Points] Are Ready!" Hang on, they'll be out soon!

If the post says "New [Points] Are Ready", open the post and download the CSV inside. You can open this in any text editor or spreadsheet software. Do a search for your username and see if it is in there.

If your name is not in this list, you either did not earn positive karma in the community because of downvotes or penalties from the rules in the community.

Keep in mind that your own votes don't give you karma.

You may also have been excluded if you were banned from the community or banned from Reddit at the time the distribution was proposed.

If your name is in the list, you should receive Points. Open your Vault and look for a card that starts with "Claiming Your Points".

If you have not created a Vault yet, you can create one by going to "Vault" in the left drawer of the Reddit mobile app.

If you do see the card in your Vault, we are still sending Points out to everyone. Please wait at least 24 hours after the "New [Points] Are Ready" post before filing a ticket in case there are delays.

If you do not see the "Claiming Your Points" card, it's possible your Points are being sent to an old Vault of yours. Have you created or recovered a Vault recently? Check the address ("0x…") of the Vault in Vault Settings and try to match it with the address in the CSV.

If the address number does not match, your Points were sent to an old Vault that was active when the distribution was originally proposed. If you can still recover that old Vault:

Copy your new Vault address and make sure it is backed up to Reddit. You can do this from the Vault settings page

Sign out of your current Vault

Recover the old Vault by signing back in and choosing the old address and providing the password, or by entering in the Recovery Phrase for the old address

Send the Points in the old Vault to the address you copied for the new Vault

Sign out of the old Vault and recover the new Vault

If a) the address in the CSV matches your active Vault, b) you don't see a "Claiming Your Points" card, c) it's been more than 24 hours since the post was made, and d) you still do not see your Points, then please file a ticket with your username and everything you have checked so far. We'll be happy to take a look!

How do I cancel my Special Membership?

It depends on how you bought your membership:

If you purchased your Special Membership subscription on reddit.com using a credit/debit card, you can cancel it by going to https://www.reddit.com/settings/special.

If you bought your Special Membership subscription with Points, you can cancel it from the Memberships tab in the applicable subreddit page on the mobile app.

If you purchased your Special Membership subscription using Google Play, you can manage or cancel it by visiting the Subscriptions section of Google Play.

If you purchased your Special Membership subscription with your Apple ID, you can manage or cancel it through your device's Account Settings or in the Manage Subscriptions section of the Apple App Store.

Help! I've lost my Recovery Phrase and/or Vault Password, can you reset my Vault for me?

Unfortunately, by design, Reddit does not have access to your Vault to recover it or the Points inside of it. If you're absolutely sure your Vault is not stored on any of your mobile devices and you absolutely cannot remember your Recovery Phrase or Vault Password, there is nothing we can do to unlock your Vault and you will have to create a new Vault.

Also note that Points are tied to the Vault that was active when the distribution is finalized. If you change your Vault between when the distribution is proposed and when Points are actually distributed, your Points will go to the updated Vault.

What if I get banned? What happens to my Points or my Special Membership?

Your existing Points will forever remain tied to your Vault address, but you will get locked out of Vault. You’ll also stop receiving distributions, and any Special Membership renewals will be cancelled.

I don't see Vault in the app.

Vault will appear in the left drawer when you meet one of the following conditions:

Have unclaimed Points

Have a non-zero Points amount

Subscribed to a subreddit with Community Points

Make sure your account satisfies any of the above conditions. In some cases, it can take up to a minute for the Vault to appear in the menu after starting the app.

If you are still having trouble, please file a ticket.

I'm not seeing my Points on my account.

If you have just created your Vault, your Points can take up to 24 hours to land to your account. When 24 hours have passed and you still don't see any Points, please file a ticket.

Points are bound to your Reddit account, so your alt accounts won't have Points from your other accounts. Make sure you're using the correct Reddit account when accessing your Vault.

If you created a Vault on a second device, it becomes active and the reflected balance is from that Vault. If you wish to go back to your Vault:

Go to Vault → Settings

Tap on Log Out

Select your old Vault address from the list

Recover using Reddit Backup or a Recovery Phrase

I got charged for a Special Membership but I haven't received it.

Please file a ticket.

I converted my Points into Reddit Coins, but I don't want them anymore. Can you revert the transaction?

This is not possible. Conversion into Coins is final and cannot be reversed, since Points are burned in the process.

Why can I no longer convert my Points into Reddit Coins?

Reddit Coins (including monthly coins from Reddit Premium) are winding down September 12, 2023. Learn more.

How do I delete my Vault?

Because Vault is a digital wallet on the blockchain, you can't permanently delete your Vault. While you can't delete your visible public address for Vault or any prior Community Points transactions, you can sign out from your Vault through the Reddit app, which will delete Vault from your local device and delink it from your Reddit account. To do that, go to Vault —> Setting —> Sign out.

I haven't found my answer. How do I get support?

If you have questions, please file a ticket.