I sent in my 14PM after I got my replacement from Apple. Apple never got the phone I sent and they charged me the full price. I contacted them, and thankfully I had the receipt showing that I had dropped it off, then they refunded me the amount. He said they were able to figure out what happened but couldn’t share the details.
Similar thing happened with me at FedEx.
I sent in my 14PM after I got my replacement from Apple. Apple never got the phone I sent and they charged me the full price. I contacted them, and thankfully I had the receipt showing that I had dropped it off, then they refunded me the amount. He said they were able to figure out what happened but couldn’t share the details.