I received a new MacBook through DPD last week and someone had evidently tried to get in the package. They couldn’t get in without breaking the box seal thankfully but I still made them aware and checked it over throughly.
I doubt this has come from Apple, even if someone returns a phone it goes through loads of checking before being resold. Someone in the distribution chain has swooped it out knowing exactly what it is. You did the right thing taking loads of photos and I hope this isn’t a pain for you to contest but it might be.
I received a new MacBook through DPD last week and someone had evidently tried to get in the package. They couldn’t get in without breaking the box seal thankfully but I still made them aware and checked it over throughly.
I doubt this has come from Apple, even if someone returns a phone it goes through loads of checking before being resold. Someone in the distribution chain has swooped it out knowing exactly what it is. You did the right thing taking loads of photos and I hope this isn’t a pain for you to contest but it might be.