Tech support workers who may or may not speak English as a second language or with a strong accent can sometimes be of actual help and sometimes not, much like people with possibly more familiar accents can. A call center AI has never been anywhere close to solving a problem I've had.
You're no less fucked but instead of a human being getting underpaid for the trouble, a shitty tech corporation is overpaid.
P2P vs FTP or whatever is not the point. Subtitling the article "Lawsuit: Meta may have seeded porn to minors while hiding piracy for AI training." (emphasis mine) is misleading as it implies they were seeding the files with the intention or purpose to make them available to children.
Also, I find it disingenuous to pretend like seeding a torrent originally published by someone else is the same thing as publishing the file on an FTP site yourself, even if there's legal precedent for treating it that way. Even if the bytes of the file are flowing out from your computer, that doesn't mean you're the one who made the file available, "to minors" or otherwise.