As a word veteran... No, it is garbage and you are correct at being frustrated by trying to do something simple. There definitely is wizardry that can be performed with enough knowledge, but that wizardry can be broken by simply looking at the document.
The most fun I had with word (not) was dealing with a template that was made for the desktop app, but someone on my team was using the web app and it handled formatting differently, so as soon as they opened it and made changes it broke the formatting, even if they were doing very simple text changes.
I absolutely detest the way that ms office had functional desktop apps, then made these half-baked web apps that they force on everyone before they are ready, let alone properly equivalent. Don't get me started with Excel...
