JackRose322

joined 9 months ago
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Video and "Dolby Vision" Error all of a Sudden in c/[email protected]
[–] [email protected] 1 points 9 months ago

Wow, that seems to have worked for both of them! Thank you so much for your help!!!

Video and "Dolby Vision" Error all of a Sudden in c/[email protected]
[–] [email protected] 1 points 9 months ago (2 children)

Damn I was hoping this was the answer but I updated the tv and the issue is still occurring (at least on Disney and Max).

Video and "Dolby Vision" Error all of a Sudden in c/[email protected]
[–] [email protected] 1 points 9 months ago

Appreciate the tip but it passed the cable test. My hdmi cable is 2-3 years old but it was bought from monoprice not amazon and is "Ultra Slim Certified Premium High Speed HDMI Cable, 4K@60Hz, HDR, 18Gbps, 34AWG"

Video and "Dolby Vision" Error all of a Sudden in c/[email protected]
[–] [email protected] 1 points 9 months ago (4 children)

No physical changes.

Not sure when the software was updated, I actually tried to look but couldn't find a log in the menu. Do you know how to find that info?

My tv is not connected to the internet so no firmware updates.

1
Video and "Dolby Vision" Error all of a Sudden (alien.top)
 

Hi all,

I've been having a problem with my apple tv for the past few days. Certain apps basically don't work: Max has audio but no video and when I try to use Disney+ I get an HDCP issue error message. On AppleTV Plus or Hulu every now and then the video will cut out for a few seconds and then the "dolby vision" and "dolby audio" pop-up will appear and everything will go back to normal. Does anyone know how to fix these issues? My google-fu is failing me.

My apple tv is updated to tvOS 17.1 and is plugged directly into a LG B9 tv.