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Discussion around the Framework mission of building products that last longer by making them upgradeable, customizable, and repairable. Consumer electronics can be better for you and for the environment.

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Troubleshooting RAM issue (alien.top)

submitted 11 months ago by [email protected] to c/[email protected]

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I'm trying to troubleshoot some RAM issues I've been having. I've reached out to support, and they're suspicious that it's my memory, but I'm almost sure it's not the issue.

I purchased the below RAM from newegg(64gb 4800).https://www.newegg.com/crucial-64gb-262-pin-ddr5-so-dimm/p/N82E16820156294

It was working fine for about a month, and then all of a sudden my screen went dark and it hasn't been working except for when I leave the right ram slot empty.

For troubleshooting, I've tried every combination of inserting the RAM sticks. No matter which ram stick I put on the left side it works, but when I put a ram stick on the right side it doesn't work. I've tried one at a time and all together, and it's consistently the right side not working.

Can anyone else confirm this ram works for them or if they've had issues themselves?

Edit: I do have the latest firmware version if that's of importance.

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[–] [email protected] 1 points 11 months ago (1 children)

The ram, from what I see, is very much plausible. See the Framework laptops are designed to run DDR5 5600 only. Any other memory speed and you run into instability. It’s likely not that the ram itself is bad, but that the ram is he wrong speed causing a boatload of issues.

[–] [email protected] 1 points 11 months ago

That would add up if the ram didn't work in either slot, but the fact that it always works in the left slot and never in the right slot makes me suspicious that something got fried somehow.