The only way a manager should be taking any portion of any tips from a customer is if they are the sole worker serving that customer. They are not entitled to tips earned by subordinates, even if those subordinates have a tip sharing arrangement.
This opinion does not reflect the employment standards act in Ontario.
More's the pity.
What does the employment standards act say?
That is correct, if your manager is not also the employer (except in limited circumstances).
https://www.ontario.ca/document/your-guide-employment-standards-act-0/tips-or-other-gratuities
Managers are allowed to keep the tips and gratuities they receive themselves, and generally may participate in tip pooling arrangements if their employers’ policy permits them to do so.
If the employer policy permits. So in many cases, if they (manager) say so.
Yes.
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