Long term FAFO, for them. They burned a customer for life, with me, when they laid data caps down.

finally got fiber and price hasn't changed in 5 years. Comcast/xfinity annual beg for better price. felt good to cancel

Maybe, just maybe, Comcast should have spent all those government subsidies to update its infrastructure to full fiber and not bullshit like packet shaping, inspection and throttling to improve its bottom line and stop customers from using to the fullest extent the very thing we were paying for.

Before I moved, the local government subsidized fiber came into my neighborhood in 6 months (I was pretty far out there in the burbs) and I had 4gbit fiber for $80 a month compared to the forced triple play package I was locked into so I could have the fastest speed from Comcast (800mbit/30mbit) for astounding $350 a month. Top that off, I had a data cap I nearly exceeded monthly of 1tb and that cost and additional $50 for “unlimited“.

So good riddance Comcast/xfinity.

Within the past year I shopped around for a new home internet provider. The legacy companies encouraged if not required talking to a human being to find out anything about service availability and rates and then be subject to a hard sales pitch. Appointment availability for the install was 2+ weeks out. The new fiber companies had all the info I could want clearly online, appointments available within 2 days, with minimal fuss. The legacy company humans were also often incorrect about their own product, potentially lying to make a sale.

If they act like a company from the 90s, they aren't going to capture customers who came into adulthood after that.

That's not even touching on the speeds they offer are slower than their competitors for a steeper price.

Comcast—in the top ten of the shittiest companies of all time that no one wants to have to deal with—is surprised that their "new" deal of, "be slightly less villainous, and expect all our problems to go away" isn't working.

despite ... unlimited data

Unlimited data isn't a selling point. That is shit you always had that Comcast took away, only to realize customers really fucking hate that. Returning to a basic level of service isn't a boon; there is a looming Comcast threat they will fuck you again.

despite price guarantee

It's a 1-year-promo price. Comcast just delays raping your wallet for a year in hopes you will lie back and think of England when the time comes.

Who knew that spending thirty years treating your customers like garbage would have them bail the moment they have a choice?

Yeah, literally everybody.

The fact that they think that "bundling" products people don't want with products that they do want is a strategy to get MORE customers give you an idea if how disconnected these idiots are.

When you spend this much time fucking your customers the last thing they want is more shit from you. I'll be dead in the ground before I let the people who fuck up my simple Internet billing every month handle my wireless plan and I'll be damned if I pay fucking RENT on a shitty modem and router.

Reminder that Comcast is funding Trump's ballroom and also has a contract with ICE.

Good. Fuck them. They fucked everyone else long enough.

At one point in 2017 I was paying $60/month for 30 Mbps/5Mbps.

Five. Fucking. Megabits. Up.

Fuck Comcast, it's not even real Unlimited. You have to use their device, which is the most unsecure device in the world AND they still impose bandwidth caps and throttling if you exceed a certain amount in a day or week calling it "Excessive Use".

Ditching Comcast is one of the best decisions I think I've ever made.

I went with the T-Mobile home internet for a while, and then we got fiber in the area, so I went and changed to them, but if I can avoid it, I'll never give Comcast another dollar of my money.

Maybe take some of that broadband expansion money you took over the last 20 years and upgrade your network.

I would guess it's not just Comcast. Optimum serves my area and they've basically been begging people to switch back since this area got fiber a few years ago.

Their offers are like $25/mo for 200/10 Mbps and no data caps. But they're not guaranteeing the price. Seems like they're going after the lower end of the market.

I basically say "boo hoo". This is what actual competition looks like. Cable companies have sat on their ass and milked their infrastructure for decades (only updating the headend equipment to keep up).

Optimum cold called me once and I flat out told them if they wanted me back, they need to run fiber to my home, give me the same symmetrical speed I have now, for at least $10 less than I'm paying my fiber provider, and lock that price for at least 5 years. The rep basically kinda sighed, so I guess they've heard that response from more than just me.

Imagine how fast this decline would have been if not for all the collusion between providers. I was always surrounded by better options that just didn’t quite serve my area any time I was forced to use these twats.

Fiber isn't the problem. I would move to DSL over Comcast.

Their customer service is garbage. Their service is overpriced. They bundle nonsense and are always pushing TV. They're a dying breed.

I desperately need a competitor to come in. They're trying to raise my bill 50% right now and there's not a single other broadband service at my address.

Count me among those lost customers. I had them for years but they are an absolute nightmare so last year I finally gave up and just cancelled my internet outright. Unfortunately fiber isn't an option where I live. I'm looking at wireless right now, but atm I don't have internet. Not having internet is preferable to dealing with Comcast's bullshit tho.

They would lose me, if I had an alternative. In my neighborhood it’s cable or 1mbps DSL. Neighborhoods across the street to the east and west both have nice and cheap fiber but my neighborhood is older than one and less affluent than the other.

I dont like my ISP but it does let me use whatever ports I want for self hosting. Comcast does not without extra fees and even then its very expensive.

I ditched cable TV over a decade ago for a simple antenna (and wrote a notable Reddit post on the antenna while I was at it). That was done because I was tired of my wallet being raped each month, because I had to buy a higher bundle to get the channels I wanted. I was stuck with cable internet for a number of years afterwards, as it was the only option in my area. Then T-Mobile offered up 5G based internet in my area at a low price. That was around 6 years ago and I haven't looked back.

The cable companies sat on their laurels while the world moved on. They are now shocked that their terrible offerings for terrible prices are falling to real competition. Sure, I fully expect the new carriers to do everything in their power to enshitify their service offerings. That's the nature of business/ But, with the market open to competition, there is now a real opportunity for us customers to shop around and get a less shitty experience. Broadband internet is a commodity and is completely fungible. Prices should be falling and it was only rent seeking rules keeping the prices up.

Tipping point. Their reputation is complete trash. People only subscribe to Comcast as a last resort.

I actually switched to Comcast recently. The only fiber option we have is AT&T and they have been literally adding $5 to our monthly bill every few months or so. What started as an $80/mo deal became $105/mo for no apparent reason.

Comcast was offering asymmetrical 1 gigabit with a 5 year lock at $65/mo. Install came out the next day and it’s been fine. I’m far more likely to hit 1000mbps actual on Comcast than when I had ATT. But on the flip side the service has a tendency to blip every now and then. No major packet loss or anything just the occasional slowness.

Both companies can go to hell the moment my city introduces municipal fiber. But that’s highly unlikely.

I was paying like $25 for decent speeds and 1tb cap. I was happy. Then randomly it goes up to over $80. Guess my "promo" ran out. Called thinking it was an error but fully canceled instead. They offered the same service but for only $60. Or maybe they can find a promo and itll only be $50. No, well maybe this promo could be $40 and well give you a free phone. Jesus Christ no, fuck off.

We switched to symmetrical gigabit the moment it was available, in fact we were one of the first in the state. I’m never going back. In 5 years we’ve only had to call for help once and they didn’t need to come out to do anything. They were able to fix the issue over the phone in about 5-10 minutes. The rest of the time the internet just fucking works.

Amazing how offering a working product gets you customers.

We switched to fiber as soon as it was available in our neighborhood. The price combined with Xfinity service having a habit of going down multiple hours every couple of weeks were both major factors.

as it leans harder into wireless bundling and other business lines like Peacock and theme parks

Theme parks.

"Kids, pile into the van, we're going to Comcast World!"

I'm sure they own lots of IP from their various acquisitions. But, fundamentally they're a cable company.