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In practice, SUSE's Sovereign Premium Support is tailored for enterprises and public sector organizations that require strict data residency, privacy, and operational control within the EU. The service ensures that:
- All support personnel and data are based in the EU, with named premium support engineers and service delivery managers assigned to each customer.
- Customer support data is stored exclusively on EU-located networks and servers, addressing both regulatory and geopolitical concerns.
- Access to sensitive data is strictly limited to EU-based staff, with a commitment to encrypting all data required for troubleshooting.