this post was submitted on 24 Sep 2024
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I have been using Logitech peripherals for years. Logitech gear always just worked.

Now they demand internet accounts to use the features of the keyboard and mouse that I purchased. WTF?

Not only that, have to use wide-open-to-snooping Chrome to adjust the settings. You cannot adjust/use your mouse and keyboard if you just use Firefox.

This only makes sense if they are planning (or are already) tracking my every move online to sell to advertisers or spooks.

What are the good options?

Also, if anybody sees how these changes could be benign, please let me know.

EDIT:

By popular demand:

The keyboard I bought that started this journey: MX Keys S

The key feature that first demanded cloud access: Swithing between computers, now it is requires it to adjust the receivers. I have both a Bolt and a Unifying receiver.

Mouse (actually a trackball) that now is requesting that I use a Chrome Browser to adjust it: M570

Software:
The Logi SetPoint Settings I open from Windows now requires you to log into your Logitech account to make changes to your Unifying or 2.4 ghz usb receiver. This link takes you to a screen that says Logi Web Connect. It does not work unless you use the latest version of Chrome, Edge, & Opera, but reccomends Chrome for the best experience.

Logitech + used to require this to enable options, but I don’t see it on my Windows computer anymore. It is still on my Mac, but upon opening it to confirm for this message, it seems to be announcing that it is now able to incorporate AI into everything I type. (ugggh)

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[–] [email protected] 156 points 2 months ago (2 children)

The way forward is to stop looking at those as "features of the keyboard and mouse that I purchased" and consider them as "unlockables" where you have to pay again by handing over your personal info. Then stop buying their stuff, because it's absurd to have to pay twice.

I prefer my keyboards and mice as dumb as possible. Preferably with cables, so I never have to worry about charging them.

[–] [email protected] 19 points 2 months ago

stop looking at those as "features of the keyboard and mouse that I purchased"

Seriously.

Maybe I'm an old timer but my idea of extra features on a mouse or keyboard are simply more inputs: more mouse buttons or wheels, more keys on a keyboard (like media keys). At most that just requires additional hardware, but nothing my OS can't handle on its own.

[–] [email protected] 10 points 2 months ago (10 children)

What are some good dumb brands yall could recommend for keyboard, mouse, and other peripherals?

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[–] [email protected] 70 points 2 months ago (2 children)

I hate this so much.
My hp printer doesn't do shit, if I'm not online and logged in to my hp account. For what if not for collecting datathey have no business collecting.

No advice, just shared frustration.

[–] [email protected] 48 points 2 months ago (2 children)

Get a Brother printer, my brother.

[–] [email protected] 9 points 2 months ago

Be careful of printers with chipped toner though. Older models still rock.

[–] [email protected] 6 points 2 months ago

That's the plan. Unfortunately I wasn't in a situation to say no or be picky when my dad offered to buy me a new printer.

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[–] [email protected] 69 points 2 months ago (5 children)

Probably not the answer you're looking for, but switch to Linux and use Piper, a free & open source replacement for the Logitech software, that was created because they don't offer an official version for Linux

[–] [email protected] 12 points 2 months ago
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[–] [email protected] 33 points 2 months ago (3 children)

I use a Logitech mouse and do not have the problems you are talking about.

[–] [email protected] 14 points 2 months ago (2 children)

Yeah, I'd like to know the specifics, too. My Logi mouse still uses the same application (although they did update terms recently) and while they've added some AI shovelware to it the mouse stil remembers its shortcuts with that thing off and I haven't noticed any changes to how the application is put together.

It's entirely possible the application is a Chromium-based browser thing, but in any case it still doesn't require a login (although it does support one) and it will run offline.

Don't get me wrong, Logi's approach to this, along with a lot of other hardware manufacturers, sucks really bad. I do appreciate Microsoft, of all people, recently starting to standardize RGB controls, at least. It's still wonky and interacts weirdly with some third party software, but it's a start. I don't need twenty different apps to keep glowy lights and saved shortcuts going.

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[–] [email protected] 8 points 2 months ago (7 children)

Me either. I have a G502 and I have the G Hub app to control the features(DPI, button assignments, RGB), but I've never needed an account to use it.

[–] [email protected] 16 points 2 months ago (2 children)

I use my 602 (the wireless one) on linux with an open-source mouse app called Piper. Does everything GHub can do - at least as far as my needs go.

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[–] [email protected] 31 points 2 months ago* (last edited 2 months ago) (4 children)

Buy open hardware with open source firmware.

I'm typing this from a Corne-ish Zen and you can see my firmware (ZMK) with my keymap at https://github.com/Utopiah/zmk-config-zen-2/blob/main/config/corneish_zen.keymap#L27

Nobody can touch this but me. No update can break it. Yet, it's more feature rich than most keyboards.

There are equivalents for most peripherals. It's not cheap, usually even MORE expensive than already pricey ones like Logitech (I have an MX Vertical, still) but IMHO it's worth it. It's good right now, pragmatically speaking, but also morally speaking.

I advise against swimming upstream, namely NOT buying hardware that have such enshitification practices because if they don't do it today, they might tomorrow when there is more pressure from shareholders. Also by buying alternatives you are economically supporting people whom you believe are providing better solutions for yourself and others.

PS: a gateway to such projects is https://crowdsupply.com which is a kind of KickStarter. I bought a dozen things there, all delivered and working.

[–] [email protected] 6 points 2 months ago (1 children)

Can you please provide the link to your keyboard?

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[–] [email protected] 31 points 2 months ago

It's unfortunate, really, but there's only 1 good answer: vote with your wallet.

Research before buying and be thorough. There are companies that don't do this yet and you could build your own peripherals, there's some nice DIY kits out there.

Just don't buy this crap. IMO the only way this'll change is if it hurts them where they feel it.

[–] [email protected] 29 points 2 months ago

What you want is to go along with the business line of logitechs products and scrap the rest. There is an offline version of Logi Options+ "for air gapped machines" available. https://prosupport.logi.com/hc/en-hk/articles/10991109278871-Logitech-Options-Offline-Installer You may use it in a virtual machine aswell.

[–] [email protected] 22 points 2 months ago (7 children)

Disclaimer: I'm a keyboard snob. I can't think of a single good keyboard that even has software.

I actually use Logitech for all my mice and trackballs, but I also haven't installed Logitech's junky software in a long time. Maybe I don't know what I'm missing.

[–] [email protected] 7 points 2 months ago (1 children)

Fellow keyboard snob here. Gotta say I love keyboard that use VIA/vial for software, It's open source and can run in a browser without installation.

Wooting keyboards also have the wooting configuration software that is also ran in a browser and is very good.

Just hope one day they all get supported on firefox.

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[–] [email protected] 21 points 2 months ago (1 children)

What’s the mouse and keyboard? So I can stay away

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[–] [email protected] 19 points 2 months ago (10 children)

Just build your own keyboard. That's what I did (and it turned out fantastic) 🤷

Mice are much easier to deal with since there's 500 million of them to choose from. Just pick a generic, no-name brand that doesn't need drivers and you're all set.

Aside: Building a keyboard isn't rocket science. It's just a bit tedious (buy a kit). Unless you invent your own 3D printable keyboard switch and stabilizers from scratch then design an analog circuit board to work with them (also from scratch). Then it's a bit more like rocket science 🤣

[–] [email protected] 6 points 2 months ago (4 children)

Just build your own keyboard.

Just build one, huh? It's super simple and easy. Doesn't require special tools or anything. No special skills. Surely it's cheap too. 🙄

Not hating on building your own keyboard at all, but it's definitely not so simple as to suggest it like "just build one" lol.

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[–] [email protected] 18 points 2 months ago (3 children)

Personally I would just avoid Logitech. I have noticed their stuff mysteriously breaks every 2-3 years and I have to replace it. It's like planned obsolescence with them.

It can be frustrating finding a good alternative brand. I'm always on the hunt for one. I've had a Das Keyboard for a long time now, and it's fantastic. My wireless mouse is a Tecknet. It's not great but it's pretty good. If there's a Best Buy close to you it may be worth your time to go there and test drive some peripherals.

[–] [email protected] 9 points 2 months ago (2 children)

I've had much the opposite experience, in my case coming from using a variety of Razer peripherals and having them all die early deaths, and then Razer themselves to be completely useless in regards to support even well within their warranty period. I gave up and switched to basically all Logitech stuff, which has been flawless for me for many many years.

If everything from all major brands is going to require Yet Another Fucking Account (thus far Logitech does not appear to, or at least not the stuff from them I have) I will just be forced to switch to buying generic brandless Chinese garbage and deal with replacing it regularly. Generic Chinese crap never has an app or an account requirement.

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[–] [email protected] 16 points 2 months ago (3 children)

Just don't use the software lol. If it requires software to function, return it.

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[–] [email protected] 16 points 2 months ago (1 children)

"The company to which I've always given my money because I trusted them to make good products has started taking advantage of my trust and is producing shitty products. How do I avoid this?"

Stop buying their products the moment they stop making good ones.

I feel your frustration, but I think you already knew the answer. Any workaround or jailbreak or open source firmware update would just be avoiding the problem, not fixing it. Stop buying Logitech products.

[–] [email protected] 9 points 2 months ago

I procure for my company I am not touching Logitech anymore.

[–] [email protected] 14 points 2 months ago (2 children)

I think the mice and keyboard requiring "Chrome" is actually due to WebHID. WebHID is only supported in Chromium browsers. Now here's the fun part, this thread has VIA mentioned a couple times and even though VIA/QMK/ZMK are FOSS, the usevia.app website requires a, you guessed it, WebHID capable browser.

That said, don't use Logitech keyboards. Sell it to a sucker on local and buy any of the above compatible keyboards instead. Drop CSTM, Luminkey, Keychron, Akko, QK NEO, CK Bakaneko, there's probably couple more that are affordable and quality. Just don't fall for GMMK, Ducky and other pseudo-gaming crap. Also visit [email protected] and ask questions.

Not sure about your trackball problem.

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[–] [email protected] 13 points 2 months ago (2 children)

Woah, can you elaborate on this please? I haven't heard of this, and we use a lot of these devices at work. Which devices are affected? What's the software/chrome thing?

[–] [email protected] 13 points 2 months ago (1 children)

I first noticed the requirement to make adjustments via the cloud when I bough new keyboards that could easily switch between different computers. They use the new BOLT rather than he old Unifying Receiver. I wrote it off as a lazy way to do that feature, but OK. It was not the main reason that I purchased the keyboards, but it was one of the reasons, but I can live without it.

I was using the keyboards without the account.

Then it got too cumbersome and I established the account.

Today, I tried to adjust the settings of one of my mice which still uses the unifying receiver. It took me to the account somehow. But it would not let me log into the account and make the changes because I am not using the latest version of Chrome (I was using Firefox). (Note it did not say a Chromium browser, but rather the Google owned product).

I don’t see how any of this requires communication with a cloud server.

[–] [email protected] 9 points 2 months ago* (last edited 2 months ago) (3 children)

What's the name of the software? Is this Logic Options +?

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[–] [email protected] 9 points 2 months ago

It's probably going to a web interface for RGB and maybe mouse sensitivity instead of special software.

Not sure why it would require Chrome to do so, but that doesn't mean it's constantly talking to Chrome when you use it either.

It doesn't seem like we're getting all the information

[–] [email protected] 12 points 2 months ago (4 children)

Simple answer is stop buying products that require OEM software to function or an app.

Keyboards with QMK/VIA support are open and configurable on nearly any OS and for nearly any OS.

Some mice are even QMK/VIA enabled.

Mice are harder so checking for openrgb support is a good idea as well as mice that can be configured and operated without software.

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[–] [email protected] 11 points 2 months ago (2 children)

Independent of Logitech and other HID makers turning to shit, I've been eying some open source / DIY mice (like the Ploopy) for a while. Seems like a fun project that also helps me keep control of my own systems. And it'd give me something to tinker with.

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[–] [email protected] 10 points 2 months ago (1 children)

This was posted on Lemmy a month or so back so i'm betting these are baby steps in that direction.

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[–] [email protected] 9 points 2 months ago

Jawbone headsets used to be like that. When they were still in business. They made good headsets, but introduced this feature as well to change certain settings.

Apparently that wasn't taught in business schools.

[–] [email protected] 9 points 2 months ago

Find a mouse and keyboard you like and buy 5-10 of them. Put them in heavy duty ziploc bags with a few dessicant packets and store them in your freezer.

[–] [email protected] 8 points 2 months ago

Use Keychron

[–] [email protected] 7 points 2 months ago

I've switched to the cheapest generic mice purchased online that have no extra features and function like a state of the art wireless mouse did 15 years ago.

I still don't have a smart TV, I just buy the largest flat screen monitors I can find.

any smart device outside of a smartphone is so much more frustration than it's worth.

[–] [email protected] 7 points 2 months ago (2 children)

You could get keychron keyboard or something similar that supports open source key mapping/lighting (or just leave it as is when you get it)

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[–] [email protected] 6 points 2 months ago* (last edited 2 months ago)

I'm going to assume you need to use Chrome to set up the dongle because Firefox still doesn't support Bluetooth web APIs.

Logitech G devices with the Lightspeed dongle don't require setup (they're all uniquely paired from the factory) and will work without the G Hub software. The software itself, if you do want it, works offline without an account.

This is assuming you don't want to move away from Logitech entirely of course.

[–] [email protected] 6 points 2 months ago (1 children)

When did you buy the M570? I bought mine 6 years ago and it doesn't require software, if yours is recent then that's a new thing

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