The bins were in fact taken out
this post was submitted on 22 Aug 2023
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Did they refund you?
Nope...
Don't give up. Complain to the retailer, make it their problem.
I've had 3 packages delivered that have gone missing... I dont know which one it was
Dispute them all then. Go to war
"We delivered it to the property required so we are not at fault hangs up"
And you just... Accept that?
i called 4 times for the same response
Did you file a police report.
Did you file a lost package claim.
Did you contact the seller/retailer?
Did you escalate with all of the above?
Did you initiate a chargeback with your credit card company?
Any of that?
Because you should.
Edit: Also. Guaranteed "delivery to trash can" is not an acceptable delivery method even according to them. Talk to a manager.
This was my favourite safe space that Royal Mail chose.
But the binmen didn't take the carpet out
DHL, not even a bit surprised
Tbh I've heard people chat shit about every delivery service... And in my experience Hermes was the worst, followed by ups (got the wrong address)
To be fair he's only the bureaucrat. You really should be blaming the crew. Probably Fry's fault.
Here's changed their name to Evri to try and escape their terrible reputation.
I must have been lucky because our Hermes guy at the previous house was by far the best delivery driver we had. The one at the new house is not bad either.
I have to agree with this - our Hermes people (one guy, one lady) are lovely. Honestly, everyone's really good here apart from Parcel Force. They are genuinely the reason I'll no longer buy anything from abroad - just to avoid having to deal with their wholesale ineptitude once the package reaches Britain.
That delivery company Hermes sounds like a disease
I worked in the online side of a large US retail company and DHL was always without question the number one reason for complaints. From thier unhelpful shipping updates to packages simply not moving and the god forsaken hub they have in Germany (I think. It's been awhile) they are just simply horrible.
At least with UPS and the others you could figure out what was going on. DHL was just a black hole of shipping info and packages.
When I'm bored at work I sometimes look in the email inbox that for some reason I have access to and it's full of back and forth conversations with DHL trying to find packages they've lost.
And every email ends with we "will be back with you by no later than 4:00 p.m. on Friday". To a message sent on Monday. Yeah, thanks for that DHL really putting the pedal to the metal on that one aren't you.
I had a package delivered from DHL yesterday and the sender made it sign delivery and DHL sent me so many text messages trying to get me to authorise them to not get a signature.
No, sod off DHL I actually want my package. So you will be requiring my signature.
And you know what, they actually managed to find the doorbell and everything.
I have so many stories of DHL being a shitty company. Once I sent a box full of docking stations labelled fragile with premium freight. After arrival, only two of the 21 docking stations were undamaged.
Even this week I had books delivered by DHL to my home. They just fucking slid it under the gate and left it in the open. One book was actually packed in plastic, so had it rained, it wouldn't have gotten wet. Of course that didn't matter since the package was ripped. Luckily it didn't rain (was predicted though).
I hate them with a passion and will gladly pay extra so I don't have to deal with them. They are at the absolute top of shitty companies.
Here in Germany they just take it to the depot for you to pick it up yourself, mark it as "not deliverable" and send you that yellow paper per post 3 days later.
Hermes/Evri does this every time WITHOUT FAIL
FUCK YOU HERMES/EVRI YOU CAN'T ESCAPE BY CHANGING YOUR NAME AGAIN
Someone had a bad day, lol.
As someone sadly with a DHL delivery today you're making me nervous.