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Customer trust and satisfaction in water companies falling in latest Ofwat and CCW research (www.ofwat.gov.uk)

submitted 6 months ago by [email protected] to c/[email protected]

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Customer research published today by Ofwat and consumer watchdog CCW reveals that the vast majority of people do not trust water companies to do what’s right for the environment.

Less than a quarter (23%) of respondents said they trust their water provider to do what is right for the environment down from 31% in 2021. Additionally, just 21% believe that their water provider acts in interests of the environment a decrease from 27% in the previous study.

Satisfaction with the quality of water services has dropped to 58% from 65% in 2021, while satisfaction with wastewater and drainage services has fallen to 49% from 56% in the initial study.

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