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For the life of me I do not understand those “windows support volunteers” on the Microsoft help forums.
Like you say they always rush to answer the wrong thing. The “most helpful” answer is usually posted by one of them and it’s just wrong. Yesterday I had to scroll through 4 pages to find the (incredibly simple) answer to a problem I was having with Word and all the volunteer responses were utterly useless and just rehashing what the OP said in their post.